Client Success Manager, Account Manager

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November 19

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Boldr

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B2B • Outsourcing • SaaS

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

501 - 1000 employees

🤝 B2B

☁️ SaaS

📋 Description

• Drive renewals, expansion and adoption of Boldr’s services in your Client book of business • Assist existing Clients with the onboarding process, ensuring alignment to CX and Business goals • Maintain Client health and introduce new, valuable insights and strategies to improve their CX • Increase customer retention and incremental revenue across assigned Clients • Educate champions and executives on the value of Boldr, helping uncover use cases to protect and grow revenues • Generate trust and credibility at multiple levels and throughout the Client’s organization • Identify and build new relationships with executive decision makers in your assigned Clients • Leverage our Client and industry communities to effectively engage and manage customers • Maintain accurate and detailed notes of customer activities in HubSpot • Work collaboratively with other teams across Sales, Customer Experience, and Strategy to deliver an exceptional customer experience and foster a strong sense of community and information sharing • Function as a Client advocate and provide internal feedback on how we can better serve our Clients • Collaborate with leadership to improve our Client’s journey

🎯 Requirements

• Minimum 3 years in customer experience (service &/or support) industry • Minimum 3 years experience in a quota bearing, customer facing role (sales, customer success or account manager) • Consistent and proven delivery of attaining quota targets and expert pipeline management • Familiarity with common support tools and platforms, such as CRM systems, ticketing systems • Proven ability to educate, build and maintain relationships with executive decision-makers • Proven track record of expansion and product adoption within your book of business • Excellent creative and critical thinking skills—we have to be preemptive • Strong communication and presentation skills—much of our day-to-day is spent thinking of and presenting solutions to Clients • Proven ability to manage multiple complex Client journeys at once • Technical curiosity or experience, we’re a strategic advisor for technically savvy teams • Powerful communication and interpersonal skills. Highly articulate via phone, email and in person is a differentiator, along with a positive engaged approach to working collaboratively with internal colleagues and external partners

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Training & Development • Work From Home