Mid Business Analyst – ServiceNow

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bravium Consulting Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Bravium Consulting Inc. is a consulting firm that specializes in modernizing business operations through enterprise automation, low-code app development, and intelligent AI/ML solutions. Known for its award-winning workflow and automation capabilities, particularly on the ServiceNow platform, Bravium helps both public and private sector clients to streamline processes, improve productivity, and enhance customer experiences. The company blends big consulting expertise with the agility of a boutique firm, empowering organizations to break down digital silos and embrace digital transformation.

📋 Description

• Host stakeholder workshops and perform gap analyses • Build structured agile user stories with explicit acceptance criteria • Coordinate with technical developers, architects, and product owners to groom backlogs and manage sprint scopes • Map functional adjustments across ServiceNow modules including ITSM, ITAM, and Employee Center Pro • Design UAT test scripts, manage user testing cohorts, and validate feature performance before deployment • Build and deliver interactive live and virtual training programs • Create standard operational guides • Author, curate, and optimize user-facing resources in the internal ServiceNow Knowledge Base • Produce quick-reference assets, videos, and documentation • Draft organizational release notes, system announcements, and process change emails for non-technical business partners • Own the end-to-end user adoption lifecycle and translate business challenges into ServiceNow solutions

🎯 Requirements

• 3 to 5 years of verifiable experience functioning as a BA or Administrator within the ServiceNow ecosystem • Minimum 2 years operating inside an Agile / Scrum framework utilizing modern management software • Clear capability to break down complex technical system structures into relatable, everyday analogies for end-users • ServiceNow module experience: ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, SecOps • Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or related field • U.S. Citizenship is required • Active Public Trust clearance or the ability to obtain one • Experience with Camtasia or Snagit is nice to have

🏖️ Benefits

• 15 PTO days • 11 paid holidays • Medical Insurance • Dental Insurance • Vision Insurance • Short Term and Long Term Disability coverage with 100% premium support • 401k Program with Bravium matching 100% of up to 4% of salary • Training Program • Employee Assistance Program • Maternity Leave • Paternity Leave • Annual performance bonuses • Referral bonus • Flexible work arrangements • Access to robust training and professional development program • Employee Assistance Program (EAP) for mental health and wellness support