Brightspeed
Telecommunications
Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.
1001 - 5000 employees
Founded 2022
📡 Telecommunications
💰 $500M Private Equity Round on 2023-05
Customer Experience Manager
Job not on LinkedIn
October 7
Brightspeed
Telecommunications
Brightspeed is a fiber internet service provider that offers high-speed internet plans with no annual contracts or termination fees. They offer a variety of plans, including a 2 Gig plan for effortless streaming, gaming, video calling, and uploading and downloading, a 1 Gig plan for multiple high-bandwidth users, a 500 Mbps plan for HD streaming and competitive gaming, and a 200 Mbps plan for small households. Brightspeed emphasizes providing fast and reliable internet with transparent pricing, and they are focused on expanding connectivity to underserved areas. They offer special promotions such as three months of free service for new fiber customers.
1001 - 5000 employees
Founded 2022
📡 Telecommunications
💰 $500M Private Equity Round on 2023-05
📋 Description
• Lead the in-life customer experience for our Enjoy service • Own the roadmap, backlog, and cross-functional delivery for key touchpoints including service performance, billing, payments, and plan changes • Work across Network/Ops, Engineering, Billing, Digital, Care, and more to eliminate friction • Deploy AI-powered solutions and measure impact
🎯 Requirements
• 6+ years in product, CX, or operations—telecom or in-life/billing experience preferred • Strong fluency in analytics, billing/payment systems, and conversational/IVR tools • Experience deploying AI/automation in production workflows • Proven cross-functional leadership and crisp communication skills
🏖️ Benefits
• Competitive medical, dental, vision, and life insurance • Employee assistance program • 401K plan with company match • Paid time off • Comprehensive benefits
Apply NowSimilar Jobs
October 6
Administrative HR/Finance Assistant managing dual role for HR and Finance teams. Keeping operations compliant and organized while handling various HR and finance responsibilities.
October 4
Customer Services Manager overseeing EMEA back office operations for a global yeast extract company. Focused on process management, customer satisfaction, and team leadership.
🇺🇸 United States – Remote
💵 €70k - €80k / year
⏰ Full Time
🟠 Senior
🔴 Lead
💝 Customer Support
🦅 H1B Visa Sponsor
🗣️🇫🇷 French Required
October 3
Clinical Application Support Specialist providing personalized support for MIM software to healthcare organizations. Responsible for customer service, training, and resolving software issues for clinical staff.
October 3
WorldVia
51 - 200
October 3
ibex
10,000+ employees
Customer Service Representative resolving inquiries and assisting customers with claims payment and benefits. Providing superior customer service while effectively documenting all interactions and educating users.
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor