Customer Service Specialist – Direct to Consumer

🕒 August 6

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brooks Running

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1914

🛒 Retail

👗 Fashion

⚽ Sports

Retail • Fashion • Sports

Brooks Running is a company well-known for its extensive line of running shoes, apparel, and accessories for both men and women. They emphasize providing high-quality products that enhance the running experience, offering popular models like the Adrenaline GTS and Ghost series. Brooks Running also caters to various running needs, such as road, trail, treadmill, and gym shoes, as well as support options. Additionally, they offer sports bras, tops, pants, and outerwear for a complete running wardrobe. With special attention to customer engagement, Brooks provides a shoe finder tool, gift guides, and a running club to support and inspire their customers.

📋 Description

• Answer calls up to 8 hours a day and respond to social media, chat, text, email, and other written contact channels • Communicate with customers and provide timely solutions to questions and concerns • Learn Brooks products through onsite training and provide expert product advice as a brand ambassador • Place, track, and modify orders; process returns; and research delays or errors • Evaluate and track root causes of customer contacts and report recurring issues to leadership • De-escalate frustrated customers and resolve challenging situations positively • Determine and execute appropriate solutions based on situational needs • Access and combine information from multiple systems to provide order details and analyze problems • Assist with order fulfillment when automated processes fail • Recognize potential fraudulent web transactions and escalate appropriately • Work with cross-functional teams to assist customers • Gather customer-experience improvement data and support the website, marketing, events, and retail partners • Fulfill the product guarantee by evaluating product issues and providing solutions • Perform other duties as assigned

🎯 Requirements

• Available to work 40 hours a week from October 19, 2026 to March 12, 2027 • Associates degree or 1+ years customer service experience required • Computer proficiency: Word, Excel, Outlook, Social Media • Accuracy in typing (60 wpm), spelling and grammar • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear communication • Ability to work any hours between 6am-5pm PDT, Sunday-Friday, and some holidays • Ability to learn various business systems and navigate between them • Ability to manage adverse situations positively • Proven ability to work effectively independently as well as with a team • Keen attention to detail in planning, organization and execution of tasks • Ability to quickly analyze situations and provide solutions • Ability to understand and empathize with the runner • Embraces and lives the Brooks values

🏖️ Benefits

• Medical, dental, vision, life and AD&D insurance • Disability insurance • HSA and employer contribution • FSA • Family & fertility assistance • 401K Savings Plan and match • Employee assistance program • Transportation assistance • Paid company holidays • Paid sick and parental leave • Product discounts • Employee recognition • Fitness discounts • Volunteer and donation benefits