Temporary Customer Service Professional I

🕒 6 days ago

🥔 Idaho, Oregon, +2 more states – Remote

🥔 Idaho – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Cambia Health Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Cambia Health Solutions is a nonprofit, mission-driven healthcare company based in Portland, Oregon, that operates consumer-focused health care and health insurance businesses and invests in health innovation. It serves as the parent organization for the Regence family of health plans and runs initiatives and subsidiaries focused on improving care delivery, providing insurance products, and developing digital health tools and services.

📋 Description

• Serve as callers’ guide and advocate regarding benefits, claims, and eligibility • Answer incoming calls on recorded lines from providers, members, and current or potential subscribers • Provide accurate, compliant guidance and resources • Research and track down answers to complex questions • Ask for support when needed • Tailor communications to each caller’s needs • Identify and address potentially difficult issues proactively • Prioritize caller satisfaction while representing Cambia’s mission and values • Collaborate with the team and improve skills through feedback and learning

🎯 Requirements

• High school diploma or equivalent • 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or equivalent combination of education and experience • Proficient PC skills • Ability to navigate multiple applications while on calls • Ability to apply mathematical concepts and calculations • Excellent multitasking skills under pressure • Resilience, patience, and a positive attitude • Clear, concise, and empathetic demeanor • Proactive problem-solving skills • Sound decision-making and flexibility in a fast-paced environment • Willingness to learn and adapt to changes in products and regulations • Ability to integrate feedback to improve skills and capabilities • Ability to collaborate with a team and work independently • Ability to handle sensitive and confidential information with discretion • Preferred knowledge of medical terminology and coding • Experience with AI tools and technologies highly desired • May be required to work overtime • May be required to work outside normal hours • Required high-speed internet connection • Private, distraction-free workspace • Background check required • Access to a personal mobile device for MFA setup

🏖️ Benefits

• Potential to become a Cambia Full-Time position (not a commitment or guarantee) • Competitive pay • Career growth opportunities • Generous benefits package mentioned for Cambia roles, though this temporary role is explicitly non-benefited • Flexible and remote options • Work-from-home option • Cambia-supported community outreach programs • Employee resource groups • Flexible work option with wired internet requirements • Personal mobile device access for Multi-Factor Authentication • Equal Opportunity workplace • Accommodation available during the application process