Bilingual Customer Care Representative

🕒 August 4

🇺🇸 United States – Remote

💵 $16 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Handle inbound customer calls and/or e-mails with empathy and professionalism • Resolve issues, answer questions, and provide proactive solutions • Document interactions and follow up as needed • Participate in special projects and adapt to evolving priorities • Deliver an exceptional customer experience on every call • Work full-time, 40 hours per week, with varying shifts including weekends and holidays • Work shifts as late as 9 PM EST • Participate in periodic shift bids based on business needs

🎯 Requirements

• Bilingual fluency in Spanish and English (required) • High school diploma or GED • Customer service experience; call center, insurance, or banking experience preferred • Strong communication, listening, and problem-solving skills • Ability to multitask using technology in a fast-paced environment • Reliable high-speed internet with at least 25 Mbps download and 6 Mbps upload • Quiet, distraction-free home office setup • Availability for shifts including weekends and holidays • Availability to work as late as 9 PM EST • Preferred: 2+ years of customer service experience • Preferred: prior remote work experience

🏖️ Benefits

• Medical, dental, vision, and more from day one • Paid time off, including holidays • Advancement opportunities • Tuition reimbursement up to $5,000/year after 6 months • Paid virtual training • Shift differentials for nights/weekends