Partner Support Specialist

🕒 August 4

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Check

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💳 Fintech

☁️ SaaS

🔌 API

💰 $75M Series C - Check on 2022-02

Fintech • SaaS • API

Check is a payroll infrastructure company that provides embedded payroll APIs and SaaS tools for platforms and businesses. It supplies the technology, operations, and support to build and scale payroll products — including money movement, tax calculation and filing, real-time payments, benefits and 401(k) integrations, workers’ compensation, fraud protection, and developer tools like an MCP and CLI. Check targets platforms from startups to public companies and advertises that it processes billions annually and serves large numbers of businesses and employees.

📋 Description

• Manage a high volume of partner requests primarily through written communication while meeting or exceeding SLAs • Independently investigate complex payroll and tax issues, trace root causes across systems, and drive resolution • Collaborate with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues, escalate bugs, and drive solutions • Identify recurring partner questions, operational friction points, and product trends • Create and maintain documentation, workflows, SOPs, and operational resources • Build trusted relationships with payroll professionals and new industry operators • Own relationships with Check’s largest and most strategic enterprise partners • Provide ongoing operational support and guidance for enterprise partners • Escalate complex issues with appropriate context to cross-functional stakeholders • Explain technical and operational issues clearly and empathetically

🎯 Requirements

• 4+ years in a client- or partner-facing role supporting customers, partners, or technical products • 2+ years working at a payroll provider, payroll platform, HR technology company, fintech company, or role applying payroll knowledge to customer problems • Experience balancing multiple priorities in a fast-paced support or operations environment • Strong investigative instincts and curiosity to understand root causes • Exceptional attention to detail and accuracy with complex problems • Ability to collaborate across technical, operational, and administrative teams • Excellent written communication skills for explaining complex technical or operational concepts clearly and empathetically • Experience using ticketing or case management systems; Zendesk preferred • Experience creating or improving internal documentation, SOPs, or operational processes • Experience supporting enterprise, strategic, or high-value customer accounts preferred • Willingness and availability to attend the annual 3-day company offsite each spring • Eligibility to work in the United States

🏖️ Benefits

• Offers Equity • Flexible PTO and sick leave • Generous paid parental leave for all new parents • Flexible return-to-work • 401k retirement plan • $100 monthly stipend for home internet and mobile phone expenses • Medical insurance coverage • Dental insurance coverage • Vision insurance coverage • Short-term disability insurance • Long-term disability insurance • Basic life insurance coverage effective on the first day of work • Annual 3-day company offsite/retreat • Meals on Tuesdays and Thursdays for in-office and hybrid employees • Regular happy hours, game nights, and other in-person events for in-office and hybrid employees