Support Engineer – Global Call Center

3 days ago

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Bruker

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Healthcare Insurance • Wellness • Enterprise

Bruker is not just a healthcare provider; it is a partner in well-being and success. Their mission revolves around 'Heal, Live Pain-Free, Thrive,' and they focus on transforming lives through a comprehensive approach to health and wellness. Bruker provides services in physical therapy, mental health, and primary care, aiming to empower individuals and communities to lead healthier lives. They also offer corporate solutions and consulting services to enhance employee health and productivity.

5001 - 10000 employees

Founded 1960

⚕️ Healthcare Insurance

🧘 Wellness

🏢 Enterprise

💰 Post-IPO Debt on 2019-12

📋 Description

• Work remotely with customers to diagnose BAXS instruments. • Diagnose, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electromechanical hardware/software instrument issues. • Create and maintain record of activity in support database. • Provide a great customer experience through the entire support process. • Ask customers targeted questions to quickly understand the root cause of their instrument issues. • Effectively communicate with end-users to understand the technical issues or concerns via various channels. • If the first level customer support is unsuccessful, escalate to second level remote support team. • If job demands for onsite support, engineer should travel and support customers within short notice.

🎯 Requirements

• BE/BTech in Electronics/ Electrical/ Instrumentation, Msc -Physics, Chemistry and Material Science • Minimum 2 years field service experience or hotline activity within electronic systems • Technical expertise in electronics and mechanics • Confident in handling all common PC operating systems and networks • Experienced in use of Salesforce (CRM) and SAP preferred is a plus • Should have worked on remote support tools, e.g., TeamViewers, Webex, any desk. • Students of Engineering & Science background are welcome. Language skills in addition to English are welcome.

🏖️ Benefits

• Bruker is an equal-opportunity employer. • Evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.