Burt Intelligence.
11 - 50 employees
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
SaaS • Artificial Intelligence • Enterprise
Burt Intelligence is a global company dedicated to transforming the way organizations work with data. The company offers an analytics software platform designed to empower business teams by providing personalized, precision insights and recommended actions to drive revenue and achieve organizational goals. Burt Intelligence fosters data-driven decision-making across various departments by delivering insights that significantly enhance performance. Working at Burt Intelligence means being part of a dynamic, innovative environment focused on technology and impactful outcomes.
Customer Success Manager
🕒 March 20
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Burt Intelligence.
11 - 50 employees
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
SaaS • Artificial Intelligence • Enterprise
Burt Intelligence is a global company dedicated to transforming the way organizations work with data. The company offers an analytics software platform designed to empower business teams by providing personalized, precision insights and recommended actions to drive revenue and achieve organizational goals. Burt Intelligence fosters data-driven decision-making across various departments by delivering insights that significantly enhance performance. Working at Burt Intelligence means being part of a dynamic, innovative environment focused on technology and impactful outcomes.
📋 Description
• Onboarding Management: Collaborate with the Sales team to ensure smooth transitions for prospects transitioning to customers. Set timelines and expectations for onboarding new customers with the internal Burt Solutions Engineering team. • Customer Relationship Management: Interact regularly with customers, answering product questions, submitting bug tickets, and communicating feature requests with the Product team. Act as the primary point of contact and advocate for customers within the organization. • Solution Optimization: Collaborate with the Solution Engineering and Product teams to ensure each customer maximizes the use of Burt's platform and derives the most value from the solution. • Renewals and Upsells: Proactively identify opportunities for upsells by understanding customer needs, usage patterns, and expansion opportunities. Manage and execute renewals with existing customers.
🎯 Requirements
• Excellent organization, planning, and time management skills for handling multiple customer projects at once • Experience in advertising, preferably publishing side • Experience managing enterprise relationships and daily customer interaction • Experience working closely with product teams to deliver customer excellence • Experience working with data platforms, SSPs, first and third-party vendors • Proficiency in tools such as Hubspot, Jira, or GitHub, and experience in software development are advantageous.
🏖️ Benefits
• Great international & diverse team • Cutting-edge technology • Flat hierarchy • Flexible working time and location
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