Director, Global Medical Affairs – Omnichannel Transformation, Customer Experience

🕒 August 4

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BeOne Medicines

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🧬 Biotechnology

🏥 Healthcare

💊 Pharmaceuticals

Biotechnology • Healthcare • Pharmaceuticals

BeOne Medicines is a global oncology company domiciled in Switzerland that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a portfolio spanning hematology and solid tumors, BeOne is expediting the development of its diverse pipeline of novel therapeutics through its internal capabilities and collaborations. With a growing global team of more than 11,000 colleagues spanning six continents, the Company is committed to radically improving access to medicines for far more patients who need them.

📋 Description

• Lead the design, innovation, and scaling of omnichannel engagement capabilities across Global Medical Affairs • Translate medical strategy, customer insights, scientific priorities, and key messages into coordinated, data-driven customer engagement plans • Design holistic customer journeys connecting digital, field-enabled, congress, third-party, web, email, social, and other channels • Apply segmentation, behavioral insights, customer preferences, and performance data to improve engagement relevance and personalization • Partner with Scientific Communications, Publications, Medical Information, Field Medical, and content teams on scalable content and engagement enablement • Define content requirements, channel fit, adaptation needs, measurement approaches, and content reuse opportunities • Streamline content activation, Medical/Legal/Regulatory review considerations, channel readiness, and AI-enabled efficiency opportunities • Identify, pilot, and scale AI-supported workflows, analytics, personalization, content discoverability, and emerging engagement models • Define success measures and closed-loop learning approaches for optimization • Translate data and learnings into recommendations for customer journeys, capability roadmaps, and resource prioritization • Build frameworks, playbooks, templates, and standards for customer-centered engagement • Codify best practices into practical guidance for global, regional, and local teams • Lead education, workshops, and change-management efforts • Establish ways of working, governance expectations, and partnership models while maintaining compliance, quality, and scientific integrity • Lead through influence, mentor peers and partners, and serve as a functional leader for omnichannel customer experience planning and capability-building • Report to the Senior Director, Global Medical Affairs Omnichannel Center of Excellence

🎯 Requirements

• Advanced degree (MS, PhD, PharmD, or MD) required • 10+ years in the pharmaceutical, biotech, or life sciences industry • 6+ years in Medical Affairs, digital strategy, omnichannel engagement, customer experience, or related capability-building roles • Strong understanding of Medical Affairs, scientific communications, non-promotional engagement, and compliant content development • Experience supporting Medical Affairs engagement across solid tumor and hematologic oncology therapeutic areas • Experience translating strategy and customer insights into engagement plans, journeys, playbooks, or scalable operating models • Ability to create clear, scalable frameworks • Experience connecting content, channels, data, field interactions, timing, and measurement into coordinated plans • Experience working across global, regional, and local stakeholders in a matrixed environment • Working knowledge of modular content, content operations, digital engagement, analytics, and customer data concepts • Ability to test new approaches while maintaining quality, feasibility, compliance, and measurable value • Excellent communication and executive presence; ability to influence without authority • High ownership, initiative, adaptability, and comfort building new capabilities in a fast-moving environment • Strong proficiency in Microsoft 365, omnichannel engagement platforms, CRM, NBA, analytics dashboards, CMS/DAM systems, Medical/Legal/Regulatory review platforms, HCP insights platforms, Veeva/Vault Medical, third-party media platforms, Generative AI, and AI-enabled engagement and content capabilities • Ability to learn new platforms quickly • Up to 20% travel

🏖️ Benefits

• Annual bonus plan eligibility for non-commercial roles • Discretionary equity awards • Employee Stock Purchase Plan • Medical insurance • Dental insurance • Vision insurance • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness