Support Engineer

November 25

Apply Now

Receive Emails with Similar Jobs

Button

WebsiteLinkedInAll Job Openings

SaaS • eCommerce • B2B

Button is a B2B SaaS platform that optimizes mobile commerce by routing users to the highest-converting destination using AI-driven smart routing and deep-linking. It helps retailers, publishers, advertisers and creators stack affiliate, retail media, and seller budgets on a single platform, drive in-app conversions, and provide privacy-safe, deterministic attribution and performance analytics. Button integrates with mobile measurement partners (MMPs) and offers plug-and-play solutions to increase revenue per tap, app engagement, and publisher monetization.

51 - 200 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

🤝 B2B

📋 Description

• Triage, debug, and resolve complex integration issues across Button’s products • Act as the first technical point of contact for escalated partner issues • Analyze logs and monitoring systems to quickly identify root causes • Collaborate with Partner Success, Product, and Engineering to drive fixes and prevent recurrence • Build and maintain runbooks, documentation, and automation to scale support processes • Surface systemic issues and proactively recommend product or tooling improvements

🎯 Requirements

• 2-4 years in Support Engineering, QA Engineering, or Solutions Engineering with a focus on debugging • Strong debugging and troubleshooting skills across APIs, SDKs, and integrations • Proficiency reading and modifying code in JavaScript, Golang, or Python • Skill in log analysis and monitoring tools (CloudWatch, Kibana, Grafana, Sentry, etc.) • Familiarity with automation and scripting to reduce manual support load • Experience documenting repeat issues and streamlining triage workflows • Ability to be a collaborative team player across verticals • Calm under pressure, balancing urgency with long-term solutions

🏖️ Benefits

• Unlimited time off (including birthdays off) • Periodic Mental Health Weeks • Employee assistance program • 401(k) plan with 3% annual contribution • Health, vision, and dental insurance (100% covered for employees, 75% for dependents) • Complimentary memberships to One Medical • Monthly stipend for mobile phone/internet • Annual "Treat Yourself" stipend • "All Access" memberships to WeWork in select markets