Associate Account Manager

🔥 5 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Buyers Edge Platform

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

🏨 Hospitality

💰 $425M Private Equity Round on 2024-04

Logistics • Manufacturing • Hospitality

Buyers Edge Platform is the leading foodservice Digital Procurement Network, powered by data, software, and collaboration. The company is dedicated to revolutionizing the foodservice industry through technology and purchasing power, providing empowerment across the entire foodservice ecosystem, including operators, distributors, and manufacturers. With a focus on reducing costs and streamlining the supply chain, Buyers Edge Platform offers a diverse portfolio of solutions that create efficiency and enhanced visibility, impacting over 200K operator locations across North America and representing over $60 billion in aggregated spend volume.

📋 Description

• Assist with onboarding new clients by gathering information, populating systems and order guides, and coordinating internal resources • Maintain and update client order guides, product mappings, and SKU data for accurate ordering and billing • Prepare client reports, consolidate data, and summarize insights for reviews and meetings • Monitor accounts for pricing discrepancies, missing invoices, short pays, and mapping errors; resolve or escalate issues • Perform data entry, spreadsheet cleanup, file imports/exports, and basic data normalization • Respond to client inquiries via email, phone, and Teams and coordinate follow-up actions • Use CRM systems such as Salesforce to log activity, track requests, and update account information • Manage claims and exceptions by collecting documentation, entering details, and tracking resolution progress • Participate in cross-functional projects to improve onboarding speed, data quality, and operational efficiency • Identify repetitive tasks for automation or streamlining • Analyze market intelligence, including USDA pricing and weather impacts, for clients and internal teams • Identify upsell and cross-sell opportunities using client purchasing history and market data

🎯 Requirements

• 1–2 years of experience in customer service, account support, or a similar role • Foodservice, distribution, or produce industry experience is a plus • Proficiency with Google Sheets or Excel, including data entry, filters, and basic formulas • Experience with CRM systems; Salesforce preferred, or willingness to learn • Strong verbal and written communication skills • High attention to detail and strong organizational skills • Ability to work with multiple internal teams and shifting priorities in a fast-paced environment • Customer-first mindset with professional phone and email etiquette • Problem-solving ability, appropriate escalation, and follow-through • Ability to manage tasks independently and seek guidance when needed • Analytical ability to work with data and identify discrepancies • Collaborative interpersonal skills and a positive team-oriented approach • Proactive attitude and willingness to learn and adapt quickly • Sponsorship is not available for this role

🏖️ Benefits

• Medical, dental, and vision coverages • Flexible spending accounts for health and dependent care • Critical illness coverage • Accident coverage • Voluntary life insurance • Company-paid life insurance • 401(k) plan with company match • Remotely based work arrangement • Anticipated travel 1–2 times per year