Customer Success Manager – Southeast

🕒 August 14

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Buzz Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Energy

🤖 Artificial Intelligence

🔐 Security

Energy • Artificial Intelligence • Security

Buzz Solutions is a company specializing in visual intelligence solutions for the energy infrastructure sector. Their platform leverages artificial intelligence to inspect, maintain, and secure energy assets such as transmission lines, distribution grids, and substations. The company aims to modernize energy infrastructures by providing actionable intelligence to utility teams, enhancing operations, improving security, and optimizing project management. Buzz Solutions enables condition-based maintenance, detecting anomalies and defects quickly to prevent failures and manage vegetation effectively, especially during adverse weather conditions. The company collaborates with large utility organizations, offering technology that improves inspection efficiency, reduces maintenance costs, and enhances the reliability of energy supply.

📋 Description

• Own the end-to-end post-sale customer experience as the primary point of contact for electric utility customers and partners • Drive platform engagement, ongoing ROI, renewal, and long-term retention • Identify expansion opportunities using product adoption, usage data, and customer outcomes; partner with Sales, which owns the close • Advocate for customer needs internally to influence product direction and roadmap priorities • Identify at-risk customers and lead efforts to restore desired outcomes • Organize training sessions, product deep dives, and customer enablement • Maintain account health, engagement, and adoption data in Salesforce and customer success tools • Within the first 90 days, become fully ramped on the Buzz platform and AI-based inspection workflows and build relationships with every account • Within six months, establish QBR and executive check-in cadences with documented success metrics and ROI • Within nine months, establish a repeatable onboarding and enablement playbook • Within twelve months, achieve strong retention and renewal, develop an expansion pipeline for Sales, and provide customer-driven product priorities for the roadmap

🎯 Requirements

• 6–8 years of experience in a SaaS Customer Success role • Direct experience in the electric utility industry, or selling and supporting technology into utilities • Working familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement and capital planning cycles • Excellent verbal and written communication skills, with the ability to articulate complex technical concepts clearly and compellingly to both field and executive audiences • Comfort discussing AI and computer vision concepts with technical customers, including model performance, false positives and negatives, and confidence thresholds • Strong problem-solving skills with the ability to understand client needs and provide tailored solutions • Self-motivated and goal-oriented, with a proven track record of driving customer outcomes • Experience working in Salesforce and other enterprise-level systems • Ability to work collaboratively across internal teams and contribute to a positive team environment • No visa sponsorship is provided for work authorization in the United States