Account Manager - Strategic Team

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May 3

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By Association Only - Shopify Plus Agency

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eCommerce • Design • Retail

By Association Only is a specialized Shopify Plus agency that focuses on delivering design-led eCommerce solutions for luxury brands. They provide services such as web development, replatforming, UI/UX design, data migration, and eCommerce strategy aimed at enhancing on-site performance and growth through aesthetically pleasing and functional designs. The agency has gained recognition for its work with high-profile clients in the fashion and luxury goods sectors, such as P448 and Self-Portrait, and has won multiple Awwwards titles for design excellence. They aim to create seamless, growth-oriented merchant experiences on Shopify 2. 0, particularly for those seeking to distinguish their brands through superior design and performance.

11 - 50 employees

Founded 2010

🛍️ eCommerce

🛒 Retail

📋 Description

• As an Account Manager for our highly valued Strategic team, you will collaborate with our dedicated internal team (of designers, developers and strategists) • Engage with a variety of exciting and high-profile merchants to deliver ongoing value through our Strategic Services programme • This role is pivotal in maintaining and nurturing relationships with our high-profile clients, where you will oversee the execution of our strategic clients’ roadmap • Ensure timely delivery, clarity of communication and exceptional quality of service • This is a new and exciting role for the department, where you'll be at the forefront of our industry-leading programme s • Play a key role in advancing the success of our merchants whilst building rapport and helping to manage the relationship • Work alongside fellow e-commerce account strategists, collectively responsible for resource allocation • It will be crucial to be able to provide accurate scopes of work

🎯 Requirements

• Your ability to manage multiple clients, devise agile plans and execute those plans from inception to completion are key • Ability to develop and maintain positive relationships with a wide range of internal and external stakeholders • Extensive experience in digital account management - bonus points for eCommerce experience • Exceptional interpersonal skills who thrives in a fast paced and client-focused environment • Foster a collaborative and positive team environment, encouraging open communication and knowledge sharing • Passion for developing positive working relationships with external stakeholders becoming an extension of their own internal teams • Excellent attention to detail and organisation skills • Systematic, methodical and pragmatic approach to your own work and the accounts you support on • Be an effective team player working closely with fellow team members to proactively identify and address any issues or challenges that may arise • Experience working with creative and development production teams • Bonus Points for: Working directly with the Shopify / Shopify Plus platform or partners within the ecosystem • Ability to run reporting and analyse retainer performance over a period of time • Having commercial experience of running digital projects brand side

🏖️ Benefits

• Highly competitive salary DOE • 20 days of annual leave + 8 bank holidays + 1 extra day per year served + 3/4 'BAO Thank You' Days (additional annual leave) each year around the Xmas period • Christmas bonus scheme • High-spec computer equipment issued from day 1 • Interesting, high-profile clients • No micro-management culture • Flexible remote working or office based or a combination of the two - depending on your location and preference • Social events throughout the year • Clear career progression paths • Become part of our Carbon Positive workforce • BAO contributes a monthly payment per employee, planting trees around the world on behalf of its team. This means as an employee of BAO you’ll be offsetting your entire carbon footprint, including emissions from your home, personal travel, holidays, food, hobbies and more.