Fraud Investigator, Overnight Team

Job not on LinkedIn

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27.7k - £33.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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By Referrals Only

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

By Referrals Only is a business system designed to help professionals grow their businesses through referrals. Founded by Joe Stumpf, it offers a comprehensive program that includes coaching, certification courses, and various tools for marketing such as email and social media strategies. The company has established a community aimed at connecting members and providing ongoing support to enhance referral-based business practices, especially in the real estate sector.

📋 Description

• Communicate with other banks about potential fraudsters in their customer base and Monzo’s customer base • Communicate with CIFAS about potential fraudsters in Monzo’s customer base • Liaise with law enforcement regarding crime discovered during investigations • Investigate unauthorised card fraud, unauthorised faster payment fraud, authorised card payment fraud, authorised faster payment fraud, and third-party account takeover attempts • Make outbound calls to help prevent customers falling victim to scams • Investigate claims with empathy and attention to detail • Investigate and report fraud to other banks • Triage and take initial action on inbound communications from institutions • Create and action indemnities and defunds where needed • Probe for further evidence • Make decisions on cases and uphold or decline fraud claims • Submit accounts for closure where first-party concerns exist • Safeguard compromised accounts and take remedial action • Advise and support fraud victims on future protection • Complete post-investigation activity • Gather evidence from flagged transaction data • Independently and collaboratively decide whether to release or block flagged transactions • Review customer limit increase requests

🎯 Requirements

• Excellent English written and verbal communication skills • Previous experience in Fraud, banking/financial services or a related field • Ability to be persuasive and empathetic • Strong expertise in investigating, problem solving and decision making • Ability to work well independently and collaboratively with the wider team • Ability to work to deadlines • Values-driven approach aligned with Monzo’s core values • Availability to work 37.5 hours per week on overnight schedules: 5pm–1:30am or 9pm–5:30am, Monday–Sunday, with a 1-in-3 weekend rotation • Must be able to make outbound calls

🏖️ Benefits

• Incentive Awards tied to your performance • Early Evening Allowance of £2503.00 per year or Late Evening Allowance of £5006.00 per year, depending on start time • £1,000 learning budget each year for books, training courses and conferences • MacBook provided • Extra support for fully remote workers’ work-from-home setup • Additional benefits listed by Monzo