Incident Management Specialist

🕒 July 6

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C1

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

📦 Logistics

📣 Marketing

💰 $1M Venture Round on 2009-08

Consulting • Logistics • Marketing

C1 is a global technology solution provider that elevates connected human experiences by transforming the industry through innovative and secure solutions. With over 6,000 customers, including nearly half of the Fortune 100, C1 focuses on creating meaningful connections for customers, teams, and communities. Their offerings include managed services, cloud solutions, customer experience, cybersecurity, and enterprise networking, supported by a significant number of technical certifications held by their engineers across North America and India.

📋 Description

• Monitors, triages, and manages incidents throughout their lifecycle – from detection to closure • Coordinates cross-functional teams to ensure timely resolution of high-priority or major incidents • Communicates incident status, impact, and resolution updates to stakeholders and management • Documents incident details, root causes, and corrective actions in the incident tracking system • Analyzes incident trends to identify recurring issues and opportunities for process improvement • Ensures compliance with Service Level Agreements (SLAs) and escalation protocols • Participates in post-incident reviews to recommend preventative measures and strengthen system resilience

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field • 5-7 years in IT Operations, Service Management, or Incident Response • Strong understanding of ITIL or other ITSM frameworks • Excellent communication and coordination skills, especially under pressure • Ability to analyze technical issues and facilitate problem resolution • Familiarity with incident management tools such as Service Now, Remedy, Ivanti • Experience with monitoring and alerting systems

🏖️ Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution) • Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser) • RX Home Delivery • HSA with Employer Contribution • In-vitro Fertility (treatment coverage) • Dental • Vision (2 plans: 12-month and 24-month frames allowance) • FSA Plans (Healthcare, Dependent Care and Limited Purpose) • Pre-tax Commuter Plans • Employer-paid Life Insurance • Employer-paid Short + Term Disability • Long Term Disability (2 plans: Employer-paid or optional Self-paid) • Paid Parental Leave (4 weeks at 100%) • Employee Assistance Plan • Voluntary Life Insurance for team member, spouse and child • Voluntary Accidental Death for team member and spouse • Legal/ID Theft Plans • TeleHealth • Wellness via Omada Health (healthy living solution) • Travel Assistance • Business Travel Accident Coverage • Medical for foreign travel coverage • Employer-paid Pet Telehealth • Accident Insurance • Critical Illness Insurance • Hospital Indemnity Insurance • Volunteer Time Off • 10 Holidays • Summer Sizzle • On Demand Pay (Daily Pay)