Senior Customer Success Manager

Job not on LinkedIn

🔥 7 hours ago

🇺🇸 United States – Remote

💵 $115k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 24%

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Calibrate Health

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2019

🏥 Healthcare

🧘 Wellness

⚽ Sports

Healthcare • Wellness • Sports

Calibrate Health is one of Singapore's leading pain and performance specialist centres located on Orchard Road. The clinic focuses on physiotherapy and osteopathy, providing physical therapy, sports injury treatment, post-surgical rehabilitation, pain management, injury prevention, performance optimization, nutrition advice, and related services such as sports massage, dry needling, manual therapy, and exercise therapy. Calibrate serves clients seeking relief from neck, back, shoulder, knee and other musculoskeletal pain and aims to improve functional performance and recovery.

📋 Description

• Build and strengthen strategic relationships with enterprise client decision makers and key stakeholders • Drive customer satisfaction, engagement, enrollment, and program value across a portfolio of enterprise clients • Own strategic account plans and growth strategies • Identify opportunities to expand partnerships, deepen engagement, and drive long-term client value • Partner with clients day to day to address and resolve client and/or member issues • Lead client communications and business reviews • Provide timely updates, performance reporting, service level metrics, and actionable insights • Understand and anticipate client needs • Leverage cross-functional internal resources to address challenges and opportunities • Drive retention, expansion, and customer advocacy • Translate customer feedback into actionable insights for product development and customer experience • Develop and share best practices for the Client Success team and enterprise client management

🎯 Requirements

• 5+ years of relevant professional experience supporting clients and managing an account portfolio • Prior commercial experience managing health and wellness benefits to employers • Expert at communicating and presenting data to tell meaningful and actionable stories that result in value recognition and retention • Ability to effectively communicate client feedback and sentiment to internal stakeholders • Strong written and verbal communication skills • Extreme attention to detail • Comfort building strong interpersonal relationships with cross-functional stakeholders • Experience in a fast-paced environment • Ability to successfully operate in ambiguity with a bias for action • Passion for innovation in digital health

🏖️ Benefits

• Generous paid time off policy, including multiple paid company holidays, wellness days, and floating holidays • Medical, dental, and vision benefit options • Calibrate-funded disability and basic life insurance • Wellness programs, including a complimentary Headspace membership • Therapy on your schedule with Headspace Care • Employee Assistance Program through Principal • Remote-first ways of working, with the flexibility to work from any state • Competitive paid parental leave program

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