Benefits Administrator

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November 13

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CallTek

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B2B • Telecommunications • Healthcare Insurance

CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.

5001 - 10000 employees

Founded 2008

🤝 B2B

📡 Telecommunications

⚕️ Healthcare Insurance

📋 Description

• - Communicates effectively with all internal and external stakeholders. • - Flexible work hours based on the needs of the business. • - Uses specific technology tools for benefit administration. • - Assist employees/managers with benefit programs including health, dental vision, life insurance, disability, retirement plans, work leaves, benefit eligibility under the Affordable Care Act (ACA) and other related programs. • - Maintain accurate benefit records in HRIS, track Leaves of Absence (LOA’s) and ensure that benefit information is audit ready. • - Participate in New Hire Orientation activities; Present benefit programs during orientation. • - Prepare/Distribute benefits communication materials to employees. • - Update/Maintain benefits dashboard in employee intranet. Verifies, updates, and maintains accurate enrollment information in the HRIS. • - Coordinates monthly benefit invoices in partnership with accounting to ensure that fiscal deadlines are met are met. Plan/Communicate an effective and efficient open enrollment program. • - Coordinate/Collaborate with internal/external stakeholders and third-party benefit administrators during open enrollment and to identify/resolve processes and bottlenecks pertaining to benefits. • - Create/implement benefit initiatives such as wellness initiatives and other health and welfare activities as needed. • - Educates/Communicates to employees/managers about benefits and leave of absence (LOA) processes. • - Assist in benefit audits and reporting as needed.

🎯 Requirements

• - **Bachelor’s degree** in Human Resources, Business Administration, or related field • - **Minimum 3 years** of experience in employee benefits (required) • - Skilled in **leave management** (FMLA, PTO calculations) • - Experienced in **employee benefits programs** -leave administration, new hire orientation, ACA, PTO • - Proficient in **planning and organizing open enrollment** • - Knowledge of **federal and state benefits regulations** • - **Advanced Excel skills** required • - Strong **multitasking** and organizational abilities