Associate Linux Support Engineer

March 16

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Canonical

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Open Source • Cloud • AI

Canonical is the company behind Ubuntu, the world's most popular open-source operating system, which provides fast, modern, and secure Linux solutions for desktops, servers, and cloud environments. They offer a comprehensive set of products and services, including Ubuntu Desktop, Ubuntu Server, cloud solutions such as OpenStack, and tools for managing containerized applications with Kubernetes. Canonical focuses on making open-source technology reliable and accessible across various industries, from IoT and AI to enterprise infrastructure.

501 - 1000 employees

Founded 2004

📋 Description

• Canonical is hiring an Associate Support Engineer to support the technical needs of customers leveraging Ubuntu and open source products. • Provide technical support for employees. • Act as an internal customer advocate keeping them updated in a timely manner. • Ensure that each support case is handled according to our Service Level Agreement with the highest possible customer satisfaction. • Contribute new knowledge base articles and maintain existing articles. • Draft and distribute technical notices for internal and external communication. • Identify and suggest opportunities to provide better service. • Participate in a regular weekend working rotation.

🎯 Requirements

• Exceptional academic track record from both high school and university • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc. • Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation • Track record of going above-and-beyond expectations to achieve outstanding results • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files) • Knowledge or basic hands-on experience on 2 or more of: • Linux server administration • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go) • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.) • Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.) • Ability to learn quickly, thrive on change and handle the pressure of a customer facing job • Strong written and verbal English communication skills • Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation • Result-oriented, with a personal drive to meet commitments • Ability to travel internationally twice a year, for company events up to two weeks long

🏖️ Benefits

• Distributed work environment with twice-yearly team sprints in person • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues • Priority Pass, and travel upgrades for long haul company events