Implementation Manager

🕒 February 26

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Canvas Medical

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $24M Series B - Canvas Medical on 2022-07

SaaS • Artificial Intelligence • B2B

Canvas Medical is a healthcare software company that provides a specialty-focused ambulatory EHR/EMR platform for outpatient practices. Their product offers pre-built specialty workflows, narrative charting, a unified patient record, plugin extensibility, integrations, and AI-powered agents to automate clinical, operational, and financial tasks like clinical co-piloting, coding, and RCM parsing. Canvas targets medical practices with trial environments, hands-on training, and tools to scale patient care and reporting.

📋 Description

• Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live. • Run discovery to understand clinical, operational, data migration, and integration needs; translate findings into an implementation plan. • Manage risks, dependencies, and change control; keep projects moving with crisp updates and clear decision-making. • Partner with client clinical and operational leaders to design and implement workflows aligned to best practices. • Serve as a subject matter expert, helping customers understand system capabilities and Canvas best practices. • Guide customers through adoption milestones and ensure usability for end users. • Confidently navigate API/SDK concepts to unblock workflows, examples: • Walk a developer through generating API keys • Speak to specific API resources and basic error troubleshooting • Translate workflows into SDK-backed solutions • Lead stabilization and transition to ongoing support/customer success team. • Identify repeatable patterns, plugin gaps, and process improvements; share insights with internal teams. • Coordinate internally with Product/Engineering/Support to resolve questions and drive outcomes.

🎯 Requirements

• Implementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health tech. • Strong project management fundamentals: scoping, milestones, RAID (risks/assumptions/issues/dependencies), stakeholder comms. • Ability to reconstruct solutions from fundamental elements to drive radical innovation • Individuals that approach ambiguous problems with a hypothesis-driven mindset, identify key inputs / feedback loops and tests assumptions before scaling a solution • Technical curiosity and learning agility — able to become conversant in APIs/SDKs quickly. • Experience collaborating with engineering/product on complex issues. • Comfort operating in fast-pace environment, running structured meetings, maintaining internal key stakeholders updated and driving decisions. • Experience with go-live planning and on-site/virtual launch support.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities