Capgemini
Enterprise • Artificial Intelligence • Cybersecurity
Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.
10,000+ employees
Founded 1967
🏢 Enterprise
🤖 Artificial Intelligence
đź”’ Cybersecurity
Director of Customer Retention
Job not on LinkedIn
October 31
Capgemini
Enterprise • Artificial Intelligence • Cybersecurity
Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.
10,000+ employees
Founded 1967
🏢 Enterprise
🤖 Artificial Intelligence
đź”’ Cybersecurity
đź“‹ Description
• Set the strategic direction for customer retention across the enterprise, aligning with business growth and customer experience goals. • Lead a multi-layered organization, including Directors, Managers, and frontline teams, to execute retention strategies at scale. • Drive cross-functional collaboration to integrate retention into product design, service delivery, and digital experiences. • Oversee the development and deployment of tools, analytics, and technologies that enable proactive and personalized retention efforts. • Serve as a key voice in executive forums, providing insights and recommendations based on customer data and market trends. • Lead change management efforts to embed a retention-first mindset across the organization. • Manage large-scale budgets and resource planning to support strategic initiatives. • Champion diversity, equity, and inclusion within the retention organization.
🎯 Requirements
• - Bachelor’s degree required; MBA or advanced degree strongly preferred. • - 10+ years of experience in Customer Retention, Service Operations, or Customer Experience, with at least 5 years in senior leadership. • - Demonstrated success in leading large teams and driving enterprise-level transformation. • - Deep understanding of customer behavior, analytics, and digital engagement strategies. • - Exceptional leadership, communication, and strategic thinking skills.
🏖️ Benefits
• This position comes with competitive compensation and benefits package: • - Competitive salary and performance-based bonuses • - Comprehensive benefits package • - Career development and training opportunities • - Flexible work arrangements (remote and/or office-based) • - Dynamic and inclusive work culture within a globally renowned group • - Private Health Insurance • - Pension Plan • - Paid Time Off • - Training & Development
Apply Now