Concierge Specialist – General Ops

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Capital One

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Communicate with clients, restaurants, vendors, and team members to deliver service across dining, experiences, and retail • Liaise with all parts of the business to ensure swift and effective resolution of member issues • Communicate with members, demonstrate the product interface, and provide an overview of the membership • Complete end-to-end member requests • Support customers and fulfil requests via the proprietary app in a 24/7/365 concierge operation

🎯 Requirements

• Proven experience in luxury concierge or hospitality • Adaptability and multitasking • “Yes first” mentality • General knowledge of high-end experiences, luxury goods, and restaurants • Experience working with high net worth individuals and clients • Entrepreneurial, problem-solving attitude • Excellent, clear, and effective verbal and written communication skills • Experience in a collaborative and transparent environment • Ability to work in a high-pressure environment with tight deadlines • Flexible working hours and availability to work evenings and weekends • Must reside in the UK to be eligible to apply

🏖️ Benefits

• Access to up to £5,000 in funding for external qualifications • Competitive pension • Performance-based bonus schemes • 25 days of annual leave, increasing with tenure • Option to buy 5 additional days of annual leave • Private medical insurance • Enhanced parental leave • Learning and development opportunities • Inclusive culture and Business Resource Groups with activities, networking opportunities, special events and learning programmes