AI Content Operations Manager

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Insider One

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

📣 Marketing

💼 Consulting

☁️ SaaS

💰 $500M Series E on 2024-12

Marketing • Consulting • SaaS

Insider One is an AI-native customer engagement and personalization platform delivered as SaaS. It provides a unified customer data platform (CDP), personalization, journey orchestration, reporting/analytics, and behavioral insights, and connects to 100+ integrations to support multichannel marketing across web, email, mobile apps, site search, SMS/RCS, WhatsApp, push, and conversational CX. The platform targets marketing and customer engagement teams at enterprise and e-commerce brands to improve engagement, conversions, and lifetime value.

📋 Description

• Design, build and continuously improve AI agents, automations and workflows for content creation, adaptation, approval and distribution. • Review and edit all marketing content using your best judgement and taste, and subject matter expertise. • Create and deploy content across social media, paid advertising, blogs, website pages, GEO, email, video, executive communications, internal communications and external communications. • Own the day-to-day operation of Insider One’s AI-powered content engine. • Develop reusable prompts, templates, knowledge bases and content frameworks that improve speed, quality and consistency. • Plan and execute integrated campaigns in collaboration with Brand, Design, Product Marketing, Demand Generation, PR, Regional Marketing and other teams. • Repurpose and personalize core content across different channels, formats, audiences and regions. • Maintain strong editorial standards, ensuring AI-assisted content is accurate, relevant, on-brand and commercially effective. • Establish practical governance and quality assurance processes for AI-generated content. • Evaluate new AI tools and identify opportunities to improve productivity across the wider marketing organisation. • Measure content and workflow performance, using insights to improve output and efficiency continuously. • Roll up your sleeves and execute, moving confidently between strategy, systems building, editing and execution.

🎯 Requirements

• 5+ years of experience across content marketing, campaign marketing, editing or a related field, preferably within B2B SaaS or technology. • Demonstrable experience using generative AI tools in a professional marketing environment. • Experience building AI workflows, automations, agents or repeatable content production systems. • Excellent writing, editing and editorial judgement across multiple formats and audiences. • Strong understanding of campaign development and cross-channel content delivery. • Experience working with senior executives and translating complex ideas into clear, compelling communications. • Knowledge of SEO, GEO and modern content performance best practices. • Excellent project management skills and the ability to manage multiple priorities in a fast-paced global environment. • Strong stakeholder management skills and a collaborative approach to working across teams. • A systems mindset, with the curiosity and confidence to experiment, learn and challenge existing ways of working. • Familiarity with APIs, automation tools, AI platforms or marketing technology is an advantage. • Comfortable balancing automation with human creativity, judgement and accountability.

🏖️ Benefits

• We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.