Senior Associate, L2 Support Engineer – Databolt

November 14

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

💵 $86k - $98.2k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Capital One

WebsiteLinkedInAll Job Openings

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

📋 Description

• Serve as the technical escalation point for complex Databolt issues, performing deep technical analysis to identify and resolve problems. • Manage and resolve complex customer issues, participating in on-call rotations to respond to critical incidents. • Drive problem management by participating in Root Cause Analysis (RCA) and contributing to the development of Permanent Corrective Actions (PCA) to prevent issue recurrence. • Develop and maintain comprehensive documentation for our internal and external knowledge bases, detailing troubleshooting guides and common issue resolutions. • Act as a critical feedback loop to Product and L3 Engineering teams, channeling customer feedback and common issues to foster continuous improvement. • Provide guidance and mentoring to L1 support engineers, helping to build the technical capacity of the frontline team. • Manage the case lifecycle across a suite of tools, including Salesforce, JIRA, Slack, and PagerDuty.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or Information Technology • At least 4 years of experience in technical support, systems administration, software engineering, or solutions architecture • At least 3 years of experience in technical operations related to infrastructure architecture, database architecture, and Data Security • At least 3 years of experience with public cloud platforms (AWS strongly preferred, including services like EC2, ECS, S3, RDS, and API Gateway) • Demonstrated working knowledge of containerization and orchestration (Docker, Kubernetes) • Proven experience with on-call rotations and responding to critical incidents • Proficiency in at least one scripting language (e.g., Python, Bash) for automation and log analysis • Experience with observability and monitoring platforms (e.g., Splunk, Datadog, Prometheus, New Relic) • Strong grasp of networking fundamentals (e.g., private links, mTLS, API gateways) • Knowledge of data security concepts including data tokenization, encryption, and access control (RBAC) • Excellent communication skills, with the ability to explain complex technical concepts clearly and concisely to both technical and non-technical stakeholders • Demonstrated ability to adapt to new technologies and learn quickly.

🏖️ Benefits

• Health insurance • 401(k) matching • Performance based incentive compensation • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being