Customer Service Advisor – Nights Team

🔥 2 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Capital on Tap

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Debt Financing on 2022-10

Capital on Tap provides an all-in-one small business credit card and spend management platform. Capital on Tap makes it easy for small business owners to manage cards for their employees, access funding for their business, and earn cash back, travel, and gift card rewards on every pound their business spends. Launched in 2012, Capital on Tap has spent 10 years focusing on the needs of small business owners. It has been recognised by Forbes and the Financial Times as one of Europe’s fastest growing businesses. More than 200,000 small business customers have spent more than £4 billion on their Capital on Tap Business Credit Cards.Capital on Tap makes business funding and spending simple, saving business owners time and money. With a 2-minute application process, the majority of applicants receive instant credit decisions. Business owners enjoy access to unlimited free 1% cash back, credit limits up to £250,000, and as many employee cards as they need for their business to run smoothly and efficiently – all for free.With offices in Atlanta, New York, London, Cardiff, and Edinburgh, Capital on Tap is well positioned to help small businesses across the UK and the US succeed.

📋 Description

• Support customers across phone, email, and live chat. • Take full ownership of queries from first contact through to resolution. • Handle complex and sensitive account queries with confidence and care. • Apply financial services policies and processes accurately while managing high volumes with professionalism. • Identify customers who may need extra support and ensure they receive it. • Work closely with your remote team to share feedback, suggest improvements, and continuously enhance the customer experience.

🎯 Requirements

• 2+ years’ customer service experience in a financial services or contact centre environment. • Confident handling multi-channel customer contacts (phone, email, live chat). • Strong communication skills, sound judgement, and high attention to detail. • Comfortable working within regulated environments and quality standards. • Calm, solutions-focused, and professional when managing sensitive or difficult cases. • Self-motivated and able to work independently in a remote setting.

🏖️ Benefits

• Private Healthcare including dental and opticians services through Vitality • Worldwide travel insurance through Vitality • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) • Salary Sacrifice Pension Scheme up to 7% match • Octopus EV Salary Sacrifice Scheme • 28 days holiday (plus bank holidays) • Annual Learning and Wellbeing Budget • Enhanced Parental Leave • Cycle to Work Scheme • Season Ticket Loan • 6 free therapy sessions per year • Dog Friendly Offices • Free drinks and snacks in our offices