Customer Experience Coordinator – Travel

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £23.6k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Allianz

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Post-IPO Equity on 2018-04

Banking • Finance • Insurance

Allianz is a global insurance and asset management company that provides a wide range of financial products and services. The company emphasizes the importance of teamwork, honesty, and genuine interactions, fostering a culture of collaboration among employees. Allianz is dedicated to delivering high-quality assurance services and engaging with customers through open discussions and valuable insights from industry experts.

📋 Description

• Handle inbound and outbound customer calls • Provide proactive, solutions-focused responses to customer enquiries in line with Business Partner expectations and FCA requirements • Manage customer contacts end-to-end and keep customers informed • Identify and present relevant insurance upgrade options using a procedure-based sales approach and Treating Customers Fairly principles • Prioritise workloads and manage multiple cases simultaneously • Accurately record customer interactions and complete administrative tasks • Handle regulated complaints under FCA guidelines and escalate high-profile or contentious cases • Follow call guides, processes, and compliance procedures • Share product knowledge, technical updates, and customer feedback trends with teams and senior managers • Participate in coaching, feedback, call audits, one-to-ones, and performance reviews • Complete mandatory training modules • Maintain a safe and tidy work environment

🎯 Requirements

• Experience in a customer service role, ideally within a contact centre, travel, or insurance environment • Strong communication skills and ability to explain things clearly and empathetically • Ability to manage multiple tasks and prioritise effectively under pressure • High attention to detail and quality-focused mindset • Good geographical knowledge • Proficiency in standard PC applications and ability to navigate multiple systems simultaneously • Commitment to delivering outstanding customer experiences • Flexibility to work rotating shifts: Monday–Saturday 8am–8pm and Sunday 9am–5pm • Good standard of general education, including English Language GCSE or equivalent • Familiarity with FCA regulations and Treating Customers Fairly principles (desirable) • Knowledge of travel insurance products or the travel industry (desirable) • Comfort using AI-assisted tools or digital workflows (desirable)

🏖️ Benefits

• Excellent training and onboarding • Competitive annual leave • Company pension scheme contributions • Company bonus scheme • Private Medical cover • Discounted Allianz products, including Travel Insurance and Roadside Assistance • Annual flu vaccination • Eye Care vouchers • Vouchers and discounts for a wide range of high street and online retailers • Interest-free season ticket loan after qualifying period • Corporate Social Responsibility opportunities • Ongoing personal development support • Inclusive, values-driven culture