IT Systems Administrator

🔥 17 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neat

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔧 Hardware

⚡ Productivity

📡 Telecommunications

Hardware • Productivity • Telecommunications

Neat is a technology company that designs simple and elegant video devices to enhance video communications in meeting spaces. Founded in 2019, Neat focuses on creating products that enable rich and meaningful experiences for people in professional environments. The company supports remote work with a passion for improving meeting spaces and is backed by a diverse, creative, and international team. Neat aims to take video communications to a new level through innovative product design.

📋 Description

• Act as the first point of contact for technical issues and requests • Respond to and triage incoming support tickets and requests via Slack or the ticketing system • Troubleshoot and resolve issues with SaaS systems, end-user devices, video conferencing endpoints, and meeting room technology • Escalate complex issues to senior team members with appropriate context and initial diagnostics • Maintain accurate documentation of issues, resolutions, and user interactions • Meet agreed service level agreements for response and resolution times • Manage and support Google Workspace and Microsoft 365 environments • Create, modify, and delete user accounts; manage licenses and entitlements • Configure email accounts, distribution lists, shared mailboxes, and Google Drive permissions • Troubleshoot email delivery, calendar, sharing, Teams, and Google Meet issues • Implement MFA and password policies and generate usage and license reports • Coordinate onboarding and offboarding with HR • Prepare devices, create accounts, assign access, and conduct technology welcome sessions • Execute offboarding, including account deactivation, data backup/transfer, device retrieval, and access revocation • Manage MDM enrollment, configuration profiles, applications, updates, patches, remote troubleshooting, and remote wipes • Monitor server health, assist with maintenance, networking, storage, firewall, backup, and disaster recovery tasks • Document infrastructure procedures and maintain network diagrams • Participate in infrastructure projects and shadow senior team members

🎯 Requirements

• 5+ years experience in a helpdesk or technical support role • Strong troubleshooting methodology and logical problem-solving approach • Experience supporting Windows 10/11 and macOS operating systems • Familiarity with common business applications and SaaS platforms • Understanding of basic networking concepts (TCP/IP, DNS, DHCP) • Hands-on experience administering Google Workspace or Microsoft 365, ideally both • Understanding of cloud identity management and user provisioning • Experience with file sharing and collaboration tools • Experience managing MDM platforms • Knowledge of security policies and device compliance requirements • Experience with EDR - NG anti-virus and firewall administration (Crowdstrike) • Basic understanding of Linux server operating systems • Awareness of networking fundamentals (IP addressing, vlans, firewall rules) • Familiarity with virtualization concepts • Understanding of backup and disaster recovery principles • Excellent written and verbal communication skills • Ability to explain technical concepts to non-technical users with patience and clarity • Genuine desire to help others and provide outstanding user experience • Enthusiasm for learning new technologies and adapting to change • Ability to prioritize multiple tasks and manage workload effectively • Thoroughness in documentation and following procedures • Ability to work well within a team environment and support colleagues • Analytical mindset with persistence in resolving technical challenges • Reliable, punctual, and able to maintain confidentiality with sensitive information