Technical Support Coordination Specialist

Job not on LinkedIn

October 21

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Carrier Commercial Refrigeration

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Aerospace • Energy • Healthcare Insurance

Carrier Commercial Refrigeration is a leader in providing innovative solutions for residential and commercial HVAC systems, as well as cold chain management. With a focus on health, sustainability, and energy efficiency, Carrier develops products that ensure safety and comfort in homes and buildings while also optimizing the logistics of food and medicine preservation. Through its state-of-the-art technology and commitment to quality, Carrier inspires confidence in its customers by delivering reliable solutions designed to meet modern challenges and improve indoor air quality.

1001 - 5000 employees

🚀 Aerospace

⚡ Energy

⚕️ Healthcare Insurance

📋 Description

• Assist customers and contractors during the installation and startup of CO₂ condensing units. • Support in diagnosing and resolving technical issues, both remotely and on-site. • Provide clear and professional technical support via phone, email, and online platforms. • Help create and maintain technical documentation such as troubleshooting guides. • Help coordinate timelines and deliverables for small-scale projects related to CO₂ cooling systems. • Track project progress and communicate updates to internal teams and customers. • Work closely with project managers and senior managers to ensure customer satisfaction. • Gather customer feedback and report common technical issues to internal teams. • Stay informed about new CO₂ refrigeration technologies and industry best practices. • Recommend improvements in support procedures and technical documentation.

🎯 Requirements

• 5+ years of relevant experience in HVAC, refrigeration, or technical support (internships or co-op experience also considered). • Basic understanding of refrigeration systems (CO₂ experience preferred but not required). • Strong communication skills (verbal and written). • Solid problem-solving ability and eagerness to learn technical systems. • Ability to travel frequently (up to 60% of the time, or approx. 35–40 weeks per year).