Customer Service Representative

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cat5 Resources

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📦 Logistics

🏗️ Construction

🏥 Healthcare

Logistics • Construction • Healthcare

Cat5 Resources is a technical and operations services company that provides fuel, power, generator, logistics, and facilities support for mission-critical infrastructure. They specialize in backup power and fuel management, generator deployment and maintenance, disaster response, and transportation/logistics for telecommunications sites, electrical distribution, and other critical facilities across the Southern U. S. , Puerto Rico, and the U. S. Virgin Islands. Cat5 also offers site maintenance, HVAC and propane system management, and rapid deployment capabilities for emergency recovery operations.

📋 Description

• Perform day-to-day support for field technicians at remote telecommunication site locations • Manage customer work orders from creation through completion and closeout • Create and dispatch work orders to technicians and vendors • Monitor open, pending, and on-hold work orders and follow up as needed • Maintain accurate work order notes, statuses, schedules, and documentation • Communicate with customers about work order status, scheduling, delays, and completion • Provide weekly and requested customer updates and reporting • Coordinate technician schedules and assist with daily dispatching • Coordinate outside vendors for repairs, maintenance, and service needs • Follow up with vendors regarding scheduling, completion status, service notes, photos, and closeout documentation • Review technician and vendor documentation for completeness and accuracy • Assist with formal repair quotes, customer charges, and quote tracking • Review vendor invoices and supporting documentation for accuracy and approval • Process warranty repairs and LPG repairs from dispatch through closeout and invoice approval • Maintain customer trackers, reports, and operational records • Collaborate with technicians, vendors, customers, and Regional Management to resolve issues • Prioritize emergency and time-sensitive requests • Close completed work orders within the expected 24–48 hour timeframe • Maintain accuracy, organization, responsiveness, and customer service

🎯 Requirements

• High school Diploma/GED • Customer service experience • Clerical or office administration experience • Multi-line telephone experience • Basic office equipment knowledge • Conflict resolution skills • Proficiency in Microsoft Office (Word, Excel, and Outlook) • Ability to analyze data • Decision-making skills • Experience developing standards • Staffing and planning skills • Organized, trustworthy, patient, resourceful, and a quick learner • Ability to follow through and multitask • Ability to solve problems quickly • Good attitude, creativity, critical thinking, and self-motivation