Scanner Program Trainer, Administrator

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Catalis Dental Lab Partners

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Marketplace • B2B

Catalis Dental Lab Partners is a U. S. -based professional network that connects dental practices with a nationwide group of independent dental laboratories specializing in restorative and prosthetic solutions. They coordinate full-arch restorations, crowns, bridges, veneers, dentures and implant-supported prosthetics, leveraging digital dentistry tools such as CAD/CAM, 3D printing and AI-driven design to deliver precise, high-quality restorations with reliable turnaround and clinical support. Catalis also provides practice-focused resources, training and real-time technician communication to help dentists improve efficiency, reduce costs, and enhance patient outcomes.

201 - 500 employees

🏪 Marketplace

🤝 B2B

📋 Description

• Own the execution, training, and administration of the Catalis multi-brand scanner program • Travel to dental offices for onsite scanner installations and staff training • Deliver virtual follow-up training sessions to reinforce usage and digital adoption • Evaluate office readiness and identify workflow/process gaps • Maintain scanner placement trackers, deployment logs, and usage dashboards • Manage scanner inventory, device shipments, and assignment across brands • Prepare billing workflows, credits, and chargebacks in coordination with Sales Ops and Accounting • Coordinate deployment schedules, office communication, and training completion • Work with brand GMs and corporate accounts on deployment priorities and escalations • Serve as liaison with scanner vendors for troubleshooting, replacements, and software updates • Develop and maintain SOPs, training guides, onboarding documents, and readiness checklists • Provide reporting on adoption trends, usage metrics, training completion, and escalations • Identify opportunities to streamline workflows and expand scanner utilization

🎯 Requirements

• 2+ years of experience in dental, orthodontic, medical device, or healthcare environments • Experience training dental teams or working chairside in a clinical setting • Ability to travel heavily (up to 70%) • Strong verbal and written communication skills • Comfort with technology, imaging software, and Microsoft Excel • Strong organizational skills with attention to detail and follow-through • Ability to troubleshoot hardware/software issues and coach offices through solutions • Hands-on experience with intraoral scanners such as Medit, iTero, Carestream, or 3Shape (preferred) • Experience with digital dentistry workflows or product training (preferred) • Program administration or deployment coordination experience (preferred) • Experience with CRM platforms (HubSpot preferred) and BI/reporting tools (Power BI, iCortica) (preferred) • Experience supporting DSOs or multi-location practices (preferred) • Ability to create SOPs, training guides, and educational content (preferred) • Knowledge of Magic Touch or similar lab management systems (preferred)

🏖️ Benefits

• Full Benefits: Medical, dental, vision, life, PTO, and 401(k) match