Inbound Customer Service Representative

2 days ago

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

🗿 South Dakota – Remote

Although this job is listed in South Dakota, this company may be open to hiring remote in other states.

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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CCC Intelligent Solutions

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CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

1001 - 5000 employees

Founded 1980

📋 Description

• Assist medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. • Respond to incoming claim calls and log data into our propriety medical bill review system. • Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution. • Provide explanation of benefits, services and claims/reimbursement procedures. • Interface with providers, patients, billing services and insurance adjusters in a professional manner. • Maintain a quiet and professional work environment free of distractions. • Adhere to consistent work schedule, Standard hours are Monday - Friday, 8:30 AM to 5:00 PM CT, with one late shift per week extending to 7:00 PM CT.

🎯 Requirements

• 1-2 years prior inbound call center customer service experience required • Excellent verbal and written communication skills • Attention to detail • High school diploma or equivalent • Strong technical aptitude • Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes • Demonstrated proficiency in Microsoft Office applications, particularly Outlook, Word, Excel, and Microsoft Edge • Ability to learn basic medical terminology • Ability to work independently • This role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service.

🏖️ Benefits

• medical • dental • vision • retirement with employer matching • internet stipend • paid time off • annual bonus up to 7%