Customer Product Consultant

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🕒 June 29

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Provide training and consultancy support to the CPC team and all customer training/consultancy on the full range of MWIAH UK products. • Remote and on-site support for customers ‘Go-Live’ following installation, including on-site training requirements. • Supporting other departments with the pre-release testing of applications. • Being the voice of the customer and assisting product subject matter expert (SME) within cross-functional squads for the development and release of new products. • Fostering a culture of continuous improvement in relation to training material and delivery to ensure consistency and effectiveness. • Supporting the Sales team with competent and effective customer demonstrations of our products and features. • Contribute to bespoke customer success plans as dedicated members of cross-functional teams. • Assisting on assigned onboarding projects. • Working alongside the Territory Managers and National Technology Manager. • Developing consistent project communication to the customer. • Acting as first point of contact for all product consultant team project issues/queries. • Creating and maintaining accurate documentation accompanying onboarding project rollouts.

🎯 Requirements

• A background in the veterinary industry is essential. • Ability to prioritise and execute tasks in a high-pressure environment. • Ability to work within a team-oriented, collaborative environment. • Strong analytical and organisational skills. • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders. • Flexibility to travel nationwide where required. • Ability to work evenings and weekends where required.

🏖️ Benefits

• Benefit offerings outside the US may vary by country and will be aligned to local market practice. • The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.