Head of Strategic Accounts

🕒 September 9

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Lead the strategic accounts function for the MWI business • Develop and implement the strategic account management vision, priorities, and operating model • Define account segmentation, ownership, and allocation across the team • Create frameworks for account planning, customer engagement, governance, and performance management • Retain existing business with key strategic partners through relationship management and proactive risk mitigation • Build and maintain senior relationships with strategic customers • Directly manage a portfolio of strategic accounts, including customer satisfaction, contract stability, and commercial performance • Identify retention risks and lead cross-functional action plans • Identify and deliver profitability and growth opportunities within existing strategic partner relationships • Develop strategic account plans covering retention strategies, growth priorities, stakeholder maps, and measurable objectives • Support contract renewals, commercial negotiations, and business reviews • Lead, coach, mentor, and develop Strategic Account Managers • Set team objectives and performance measures • Foster a high-performance, customer-focused culture • Align sales, operations, finance, marketing, and leadership teams around strategic account objectives • Lead internal governance and report on account performance, risks, opportunities, retention, revenue growth, profitability, and customer engagement • Use customer, commercial, and market insights to refine the strategic account approach • Drive continuous improvement in account planning, account reviews, and relationship management • Work remotely and be customer based, with nationwide travel

🎯 Requirements

• Significant experience in strategic account management, key account leadership, or commercial leadership roles within the animal health industry • Proven track record of retaining and growing high-value customer relationships within a complex business environment • Experience managing strategic or national accounts directly, including ownership of senior customer relationships • Demonstrated ability to lead, coach, and develop account management teams • Strong commercial acumen with experience identifying growth opportunities and delivering account expansion • Ability to design and implement account management structures, processes, and governance • Excellent relationship-building, influencing, and negotiation skills • Strong analytical and planning capability, with the ability to translate customer insight into actionable strategy • Ability to work cross-functionally and lead through collaboration in a matrix environment • Experience operating at senior stakeholder level internally and externally • Customer-focused and commercially driven • Strategic and forward-thinking • Relationship-led with strong influencing capability • Accountable and results-oriented • Collaborative and able to lead across functions • Resilient, proactive, and solutions-focused • Ability to undertake nationwide travel

🏖️ Benefits

• On-target bonus • Car allowance • Competitive pension scheme • Life assurance • Gym subsidy • Company health plan cover • Competitive remuneration package