Senior Director, Practice Systems – Business Enablement

🕒 August 21

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Own the strategy, roadmap, and lifecycle for practice systems and related administrative platforms across the MSO • Identify user needs, prioritize opportunities, and sequence investments based on business value, feasibility, and organizational readiness • Translate operational pain points and strategic priorities into problem statements, product direction, and measurable outcomes • Lead continuous improvement of systems and workflows supporting scheduling, registration, check-in/out, insurance verification, prior authorization, and related business processes • Drive improvements in administrative efficiency, billing accuracy, throughput, cycle times, staff experience, and patient experience • Partner with operations and revenue cycle leaders to address root causes and create durable business value • Serve as a senior partner to field operations, business leaders, revenue cycle teams, and technology stakeholders • Align stakeholders around common goals, tradeoffs, and roadmaps in a matrixed environment • Partner with a Principal Architect / Forward Engineer to translate business needs and product priorities into disciplined specifications • Enable efficient solution design and delivery through AI-enabled development and delivery approaches • Ensure solutions support scalability, usability, reliability, and operational sustainability • Identify emerging technologies, automation opportunities, and AI-enabled capabilities to simplify administrative workflows • Support modernization of business systems and processes for a growing, multi-specialty MSO • Visit practices in the field to understand workflows, challenges, and opportunities firsthand • Build empathy for staff and patients and ground systems in real-world needs

🎯 Requirements

• Bachelor’s degree in information systems, healthcare administration, business, engineering, or a related field • 10+ years of progressive leadership experience in healthcare technology, business systems, digital product management, operational enablement, or related functions • Experience leading or enabling systems and workflows in healthcare provider, ambulatory, MSO, physician practice, or closely related environments • Demonstrated success applying product-oriented ways of working to operational or workflow-heavy business domains • Strong track record of delivering measurable business outcomes, not just technical implementations • Experience partnering across operations, revenue cycle, business, and technology teams in complex, matrixed organizations • Ability to translate business needs into structured priorities, roadmap decisions, and clear specifications for technical delivery teams • Strong executive communication, stakeholder management, and change leadership skills • Expected travel of approximately 20–30%, with flexibility based on organizational needs

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Compensation, benefits, and resources supporting physical, emotional, financial, and social wellness