Client Success Manager

🕒 July 17

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $58.3k - $75.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cengage Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2023-06

Education • eCommerce • SaaS

Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.

📋 Description

• Handle the assigned accounts to consistently perform at or above quota • Build relationships with new customers, including management and executive collaborators • Develop a strategy and plan for achieving customer objectives from a consultative approach • Coordinate with technical support for technically complex questions • Monitor customer usage, adoption, and customer health metrics • Collaborate with clients to ensure continuous successful integration of Infosec’s products • Undertake scheduled business appraisals with customers to verify delight and address technical obstacles • Maintain outstanding administration of accounts • Stay current on company and industry product knowledge • Responsible for client renewals and incremental growth goals

🎯 Requirements

• Ability to build rapport through phone calls, email, and video conferencing • Demonstrated ability to communicate, present, and influence credibly and effectively • Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization • Excellent listening and negotiation skills; critical thinking and problem-solving skills • Confident self-starter, highly motivated, and able to excel in a high-performance setting • Natural relationship builder with integrity, reliability, and maturity • Ability to prioritize among competing tasks

🏖️ Benefits

• Comprehensive and rewarding Total Rewards package designed to support and empower employees • Participation in the company’s variable Sales incentive compensation program