Client Success Associate

🕒 July 17

🐊 Florida – Remote

🐊 Florida – Remote

💵 $55k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rightway

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $100M Series C on 2021-03

Healthcare • Healthcare Insurance • SaaS

Rightway is a healthcare company focused on providing care navigation and pharmacy benefits management solutions. It specializes in helping employers and health systems lower healthcare costs and improve outcomes through personalized, proactive clinical support and transparent pharmacy benefits management. Rightway offers a human-first approach, providing real-time, one-on-one support to members to help them make better healthcare decisions and navigate the complexities of healthcare systems. The company aims to reduce healthcare costs while improving employee satisfaction with healthcare services.

📋 Description

• Case tracking and resolution — Engage internal departments, tools, and client resources, including submitting data analytics tickets and pulling and interpreting reporting dashboards, to drive outstanding issues from open to resolution while providing routine updates to the client success team. • Driving practical and creative solutions — Think critically about complex situations to find the best outcome for clients and members. • Engaging the right resources — Communicate information at varying levels of complexity and stages of progress, and bring in the internal resources best suited to drive issue resolution. • Working within deadlines and client guarantees — Drive issues to resolution promptly and help ensure all client performance guarantees are met. • Supporting the client success team — Provide operational and administrative support to client success, including prepping materials, tracking follow-up items, and maintaining ongoing documentation that keeps the client relationship running smoothly.

🎯 Requirements

• A bachelor's degree is preferred. • A minimum of two years of client success or healthcare/PBM experience is preferred, or any combination of education and experience that would provide an equivalent background. • Experience and knowledge in healthcare, PBM, or benefits administration preferred. • Excellent organizational and time management skills. • Excellent verbal and written communication skills. • Working knowledge of Excel and other Microsoft Office or Google Workspace applications preferred. • Ability to analyze, interpret, and develop solutions effectively. • Ability to work independently within a fast-paced environment with quick turnarounds. • Minimal travel may be required.

🏖️ Benefits

• Bonus and equity compensation