Technical Support Agent

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July 16

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Cennox

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B2B • Security • Technology

Cennox is a managed service partner that collaborates with leading businesses to drive transformational growth and operational efficiency. The company specializes in providing services across facilities, security, and technology domains. Cennox offers comprehensive solutions, from facility design and redevelopment to security innovation and technology infrastructure support. With a global presence, Cennox prides itself on its customer-first approach, ensuring excellence in every project. Trusted by a diverse range of clients, Cennox aims to be the singular partner needed for businesses navigating change in these sectors.

1001 - 5000 employees

🤝 B2B

🔐 Security

💰 Venture Round on 2018-09

📋 Description

• The Technical Support Agent provides frontline support for customers and internal stakeholders regarding Cennox Retail Safe Products. • Key Responsibilities include troubleshooting, technical support, part ordering assistance, documentation, training support, anomaly tracking, and vendor evaluation. • This role requires creativity and critical thinking to resolve complex technical issues.

🎯 Requirements

• A+ or Network+ certification preferred • Proficient with Linux command line • Experience with MySQL or other relational databases • Familiarity with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) • Strong written and verbal communication • Excellent organizational and multitasking abilities • High attention to detail and problem-solving skills • Customer-focused mindset • Capable of working independently with minimal supervision • Willingness to work weekends and participate in holiday rotation