Senior Customer Success Engineer, EMEA

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Censys

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • Enterprise • Data

Censys is a leading Internet Intelligence Platform that specializes in Threat Hunting and Attack Surface Management. It provides security teams with a comprehensive, accurate, and up-to-date map of the internet to defend against attacks and hunt for threats. Censys offers solutions for Cloud Asset Discovery, Exposure and Risk Management, and External Attack Surface Management. Its proprietary Internet Map delivers detailed insights and extensive internet scanning capabilities, allowing organizations to continuously monitor internal and external attack surfaces. Founded by the creators of ZMap at the University of Michigan, Censys is deeply rooted in the security open source community and boasts a large internet intelligence community. Censys empowers organizations, including those in financial services, government, and healthcare, to act swiftly against evolving threats and protect their internet-facing assets effectively.

📋 Description

• Partner with the Customer Success organization to deliver a world-class, white-glove customer experience • Own the technical success of a portfolio of strategic customers, serving as a trusted advisor across onboarding, implementation, and adoption • Manage and resolve support requests from simple to highly complex, acting as the primary escalation point for high-impact customer issues • Proactively identify risks to customer health and drive mitigation plans to reduce time to value • Lead complex implementations from technical discovery through production rollout • Guide customers in deploying, troubleshooting, and optimizing integrations such as Cloud Connectors, Splunk, Jira, and ServiceNow • Translate customer business and security objectives into scalable technical solutions • Represent the customer perspective by identifying trends and sharing actionable feedback with Product and Engineering • Help define success metrics and feedback loops for new product launches • Mentor CSEs and contribute to evolving internal processes, runbooks, and support standards • Serve as a subject matter expert and escalation resource for complex technical challenges

🎯 Requirements

• 4+ years of experience in a technical, customer-facing role, ideally within a cybersecurity SaaS environment • Proven experience owning complex customer relationships and driving technical outcomes • Strong understanding of security tooling, cloud providers, and common network protocols, including SSL/TLS • Advanced proficiency in Python and comfort working with REST APIs • Ability to influence without authority and collaborate effectively across teams • Excellent communication, organizational, and troubleshooting skills • Comfort operating with ambiguity in a fast-paced, high-growth environment • A self-starter mindset with a resourceful, “figure-it-out” attitude and a strong customer focus.

🏖️ Benefits

• 401k match • health • vision • dental • more!