Customer Support Advisor

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October 30

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Change by Degrees

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Education • SaaS • Social Impact

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

2 - 10 employees

Founded 2018

📚 Education

☁️ SaaS

🌍 Social Impact

📋 Description

• Resolve customer issues related to purchase, orders, shipping, set up, connectivity and warranties with precision. • Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues • Deliver premium customer service through chat, email and phone channels. • Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations. • Anticipate and address potential issues, preventing disruptions before they impact the customer experience. • Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives. • Maintain up-to-date knowledge of our clients’ products and services to effectively assist customers. • Contribute to the creation and updating of knowledge base articles for internal and customer reference. • Demonstrate empathy and active listening skills during customer interactions. • Communicate complex concepts in a clear and understandable manner. • Adhere to established quality standards in all customer interactions. • Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.

🎯 Requirements

• Minimum of 3-4 years of proven experience in Customer service, with a focus on live interactions, in chats, emails and/or phone channels • Experience in supporting and troubleshooting tier 1 technical queries • Have a growth, curious mindset, and ability to adapt to changing policies and guidelines. • Ability to work independently and collaboratively in a fast-paced environment. • Proficient in troubleshooting orders, shipping, connectivity, and operational issues. • Excellent English written and verbal communication skills to C2 level • Experience in supporting US and or/UK customers and advantage • Possess a passion for delivering excellent customer service and a commitment to exceeding customer expectations. • Demonstrate ability to handle challenging customer interactions with professionalism.

🏖️ Benefits

• Fully Remote work based in Romania • A competitive salary • An Oura Ring so that you can provide great customer support. • A Permanent Employment Contract • Equipment provided • Home office allowance (Once off pay and claim to help you set up your home office) • A Buddy on joining • Online Gym and Wellbeing Studio. • The opportunity for professional growth. • Fun company events and team outings. • Autonomy and Responsibility