Partnerships Account Manager

🕒 October 15

🇺🇸 United States – Remote

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

👻 Ghost score 1%

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• Open for 31 days.
• Jobs at this company usually fill in 35 days.

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Charlie Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 Seed Round on 2020-06

Healthcare • Healthcare Insurance • Wellness

Charlie Health is a provider of personalized intensive therapy and virtual Intensive Outpatient Programs (IOP) targeting mental health challenges. They cater to both teens and adults, offering a comprehensive treatment approach that includes therapies such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and art and music therapy, among others. The company aims to provide immediate access and flexible scheduling to accommodate patients' needs, focusing on various conditions like anxiety, depression, self-harm, and substance use disorders. Charlie Health emphasizes measurable outcomes and connection with peers to foster long-term healing, with services available in as little as 24 hours.

📋 Description

• Support the Partnerships team and ensure top-notch patient and referral-source experiences • Educate key stakeholders about Charlie Health’s offerings • Address access barriers and design programs tailored to employee populations’ mental health needs • Support complex admissions and discharge workflows • Maintain data quality and provide patient and referral-source customer service • Design, operationalize, and execute cross-functional referral workflows • Develop SLAs and KPIs with cross-functional teams • Manage performance and quality standards • Evaluate and optimize pre-admission, in-care, and post-care processes • Identify automation opportunities and streamline workflows • Perform accurate manual data entry and establish quality controls • Review referral information daily • Maintain referral, provider, account, and contact data • Support quality assurance measures and perform regular data audits • Document data processes, standards, and best practices • Collaborate with admissions, clinical, growth strategy, partnerships, care experience, and compliance teams • Resolve data-related issues and support business objectives

🎯 Requirements

• Bachelor's degree in Business, Operations, or Healthcare • 1–2 years of experience in an operations, administrative, or data-entry-focused role • Healthcare experience is a plus • Exceptional attention to detail and data accuracy • Excellent organizational and time-management skills • Ability to manage high-volume workflows • Proficiency with CRM platforms; Salesforce experience preferred • Comfort working with digital tools and databases • Strong written and verbal communication skills • Collaborative working style • Ability to work independently, prioritize multiple tasks, and meet deadlines • Passion for Charlie Health’s mission • Exceptional communication and deescalation skills • Exceptional interpersonal, listening, and relationship-building skills • Resourcefulness and ability to solve ambiguous business problems • Proactive self-starter and multitasker • Willingness to drive continuous improvement • Ability to work flexible hours • Work authorized in the United States • Native or bilingual English proficiency

🏖️ Benefits

• Comprehensive benefits for all full-time, exempt employees • Performance bonus • Potential stock options • Charlie Health-sponsored benefits • Flexible hours • Remote work arrangement

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