Technical Support Engineer

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February 17

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Cheqroom

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Enterprise • SaaS • B2B

Cheqroom is a leading enterprise asset management platform that simplifies the tracking, booking, and management of high-value assets. It empowers organizations with tools to ensure full workforce participation in asset management, offering features like real-time monitoring, check-out systems, and scheduling. Their mobile app allows for on-the-go equipment management, providing flexibility and ease for industries that manage over $5 billion in critical assets. Cheqroom serves a wide variety of sectors, enhancing control and autonomy over asset utilization.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 Series A on 2022-03

📋 Description

• Research and identify solutions to software and hardware issues • Diagnose and troubleshoot technical issues, including account setup and network configuration • Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers • Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged • Prioritize and manage several open issues at one time • Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Prepare accurate and timely reports • Document technical knowledge in the form of notes and manuals • Maintain jovial relationships with clients

🎯 Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • Hands-on experience with Windows/Linux/Mac OS environments • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and troubleshoot basic technical issues • Familiarity with remote desktop applications and help desk software (eg. Zendesk) • Excellent problem-solving and communication skills • Ability to provide step-by-step technical help, both written and verbal • BS degree in Information Technology, Computer Science or relevant field • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus