Junior Support Developer

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November 7

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CI&T

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Artificial Intelligence • Cloud Services • SaaS

CI&T is a global tech transformation specialist focusing on helping organizations navigate their technology journey. With services spanning from application modernization and cloud solutions to AI-driven data analytics and customer experience, CI&T empowers businesses to accelerate their growth and maximize operational efficiency. The company emphasizes digital product design, strategy consulting, and immersive experiences, ensuring a robust support system for enterprises in various industries.

5001 - 10000 employees

Founded 1995

🤖 Artificial Intelligence

☁️ SaaS

💰 $5.5M Venture Round on 2014-04

📋 Description

• Provide Level 3 support for web applications built with React and Node.js, addressing complex technical issues and resolving them efficiently. • Collaborate with the development team to understand application architecture and functionality, facilitating effective troubleshooting and problem resolution. • Promptly address reported issues on live websites and portals. • Identify and analyze technical problems reported by users and stakeholders, implementing effective solutions. • Work with QA to ensure issues are documented and tracked, and participate in root cause analysis for recurring problems.

🎯 Requirements

• Proven experience as a Support Analyst or in a similar role, with knowledge of React, Node.js, and/or TypeScript. Experience with Akamai is a plus. • Strong debugging and problem-solving skills, with the ability to analyze and resolve technical issues effectively. • Experience in production support or a willingness to learn, with availability to be on call during weekends when necessary. • Excellent communication and interpersonal skills, capable of conveying technical information to non-technical stakeholders. • Ability to work collaboratively in a team environment and contribute to a positive team culture.

🏖️ Benefits

• Premium healthcare • Meal voucher • Maternity and parental leave • Mobile service subsidy • Sick pay and life insurance • CI&T University • Colombian public holidays • Paid vacation • And many others.