Enrollment Coordinator

🕒 July 9

🦌 Connecticut, New York – Remote

🦌 Connecticut – Remote 🗽 New York – Remote

💵 $44k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

💼 Consulting

🏨 Hospitality

Travel • Consulting • Hospitality

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Grow student enrollment in CIEE’s transformative study abroad programs for high school students and recent graduates with effective sales outreach and a goal-driven mindset • You'll own the entire applicant journey, from initial interest to confirmed participation, proactively guiding students and building trust with students and families every step of the way • With a passion for relationship building and working with teens, you'll convert inquiries into life-changing study abroad experiences by helping students and families find the programs that best meet their needs and goals • Convey the value and tangible outcomes of study abroad to U.S. high school students and their legal guardians • Follow a structured sales outreach process to proactively engage interested leads and applicants via phone, text, and email outreach • Ability to work through a high daily call volume, 20-60 calls per day, depending on the time of year • Motivate and coach participants and families through the scholarship and application process • Work with families to overcome barriers associated with studying abroad in high school • Provide professional and timely customer service to students and parents throughout the entire application process, including program acceptance, confirmation, and pre-departure preparedness • Host virtual student and parent-facing webinars, presenting to large groups at a time • Present to students and parents in person at high schools and fairs in your territory • Review applications, accept applicants, and convert them to paid participants • Ensure that financial accounts for participants are accurate and paid in full, and follow up on discrepancies and missing payments • Use reports within Salesforce (CRM system) to manage your applicant pipeline and reach sales goals • Maintain accurate records of communication with customers in Salesforce (CRM system) • Provide on-program participant support for all programs throughout the year • Participate in sales training throughout the year and consistently work to develop your skills as a sales professional • Flexibility to work some evening hours to reach students and guardians when they’re available • Responsible for providing emergency support during 1-2 travel weekends per year • Opportunity to earn international travel up to once per year to chaperone student group flights

🎯 Requirements

• Bachelor's degree or international equivalent • A minimum of two years of customer service or sales experience • The ability to navigate challenging conversations • International travel or study abroad experience is a plus • Experience working with diverse high school students is a plus • Additional language skills beyond English are a plus • Excellent verbal and written communication, with the ability to understand and tailor your communication to different audiences • Strong organisational skills and attention to detail

🏖️ Benefits

• Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad and TEFL Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)