Account Manager - Europe

July 5

Apply Now

Receive Emails with Similar Jobs

Ciellos

WebsiteLinkedInAll Job Openings

B2B • Enterprise • SaaS

Ciellos is a Microsoft Dynamics 365 technology consulting powerhouse, providing deep expertise and partner-centric services to Dynamics ISVs, SIs, and distributors. With over 25 years of experience working with Microsoft partners and technologies, Ciellos enhances technical excellence and global project delivery through its proven methodologies. As a trusted extension of development and implementation teams, Ciellos helps Independent Software Vendors accelerate their product launches and supports Systems Integrators & Distributors in scaling their assessments and implementations. The company's mission focuses on delivering high-quality, predictable, and cost-effective Dynamics projects, driven by collaboration, risk mitigation, and a solution-oriented approach. Ciellos's global team operates with a local presence to meet ambitious project goals on time and within budget, ensuring compliance with Microsoft standards. Ciellos provides consulting and strategic services to navigate the complexities of the Microsoft Dynamics ecosystem, maximizing commercial potential and helping partners achieve recognition in the industry.

51 - 200 employees

Founded 1998

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Position Overview • We are seeking a results-driven and customer-focused Account Manager to join the Ciellos team on a permanent, full-time basis. • As an Account Manager, you will be responsible for cultivating and maintaining strong relationships with our customers, understanding their business objectives, and ensuring the successful delivery of our services. • Responsibilities • Strategic Planning and Account Growth • Work closely with customers to understand their technology needs • Conduct regular strategic account reviews • Develop and implement account plans that support customers' business objectives • Identify opportunities for upselling and cross selling our services • Customer Relationship Management • Build and nurture strong, long-lasting relationships with key customer stakeholders • Understand customers' business goals and challenges to provide strategic guidance • Conduct regular cadence with key customer stakeholders • Proactively address and resolve customer concerns, ensuring a high level of satisfaction • Escalate issues to the appropriate teams and facilitate prompt resolution • Support the Accounts Receivable team in payment collection, when necessary • Commercial Coordination • Serve as the main point of contact between customers and internal team members for commercial topics (e.g., contracting, pricing) • Collaborate with internal teams to understand and manage contract statuses (e.g., duration, budget) • Guide the contract renewal process for existing SOWs • Create new proposals/SOWs for expansion opportunities • CRM/Pipeline Management • Apply strong data hygiene to CRM records • Document expansion/follow-on opportunities in CRM • Manage individual opportunities and overall pipeline • Make requests for Services input (e.g., estimates, additional resources) • Communication and Reporting • Maintain understanding of customer projects – process, milestones and other relevant information through collaboration with the Ciellos Project Manager and other key team members • Provide management with regular reports on account status, growth opportunities, and challenges • Provide input into weekly forecast reports, supplementing project management data

🎯 Requirements

• Minimum Requirements • Bachelor's degree in business, marketing, or a related field • Proven experience as an Account Manager in the IT industry • Strong understanding of Microsoft Dynamics ERP products and services • Excellent communication and interpersonal skills • Ability to manage multiple customers simultaneously • Demonstrated success in meeting and exceeding sales targets • Preferred Qualifications • Experience working with Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management, or Customer Engagement • Prior experience in a consulting or technology services company • Familiarity with Microsoft ISV and AIM partner programs • Experience managing complex contracts, proposals, and SOWs • Strong CRM and pipeline management skills

🏖️ Benefits

• Flexible Work Environment: Enjoy flexible hours and remote work options. • Generous Time Off: Take advantage of 4 weeks of annual paid time off and 11 national holidays. • Comprehensive Health Insurance: Benefit from flexible usage options and reimbursements within your annual allowance. • Professional Growth: Receive mentoring and training from Microsoft Dynamics experts, plus reimbursement for Microsoft certifications. • Referral Bonuses: Earn bonuses for successful candidate referrals after they pass the probationary period. • Social Fun: Participate in fun online events and office gatherings at our core Ciellos locations. • Awesome Perks: And yes, there's swag!