Process & Change II Manager – RPO Client Delivery

Job not on LinkedIn

🕒 October 12

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Cielo Talent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

👥 HR Tech

Healthcare • Logistics • HR Tech

Cielo Talent is a global talent acquisition partner that offers a range of solutions in recruitment process outsourcing, contingent workforce management, and talent acquisition consulting. They leverage advanced technology, including AI, to provide tailored solutions for businesses seeking to fill specific talent needs. With a focus on diversity, equity, and inclusion, Cielo aims to partner with organizations worldwide to improve their talent acquisition strategies. They work across various industries, such as healthcare, life sciences, and technology, to deliver effective and efficient hiring solutions.

📋 Description

• Lead process design and change management activities during implementation projects • Own and lead all process and change management activities within an implementation or equivalent project • Conduct discovery sessions to understand process components and transform processes to achieve desired change • Assess current and future experiences for leadership, hiring managers, recruiters, and candidates • Lead current-state and future-state assessment workshops • Create and execute change plans with internal and external leaders and stakeholders • Collaborate on user experience planning with subject matter experts • Research and apply internal and external best practices • Incorporate technology, automation, and self-service into process design with Technology SMEs • Communicate business requirements for system configuration relating to processes, workflows, and reporting • Create process visualizations, communications, templates, standard operating procedures, and FAQs • Develop roadmaps from current state to desired future state, including priorities, sequencing, and dependencies • Train teams and hiring managers on new experiences and processes • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent preferred • Six Sigma Black Belt, LEAN, or other process certification preferred • Change Management certification preferred • 3–5 years of client delivery experience required • 3–5 years of experience in process design, continuous improvement of business process or technology, and/or change management expertise required • Ability to handle multiple projects simultaneously and thrive in a fast-paced environment • Business and technical savvy with keen attention to detail • Proficiency with Microsoft Suite, including Excel, Word, PowerPoint, Outlook, and other project management software • Proficiency with process mapping tools such as Skore, Visio, Lucid, or equivalent preferred • Demonstrated success developing and implementing business process improvements, core technology systems, process automation, and documented standard operating procedures • Ability to transform internal needs into technical and functional requirements • Strong relationship-building and influencing skills with high emotional intelligence • Ability to communicate and engage effectively with stakeholders at all levels

🏖️ Benefits

• Remote work option • Equal opportunity employment • Reasonable accommodation during the application and interview process

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