Senior Account Manager

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November 19

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Ciklum

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Artificial Intelligence • B2B • Enterprise

Ciklum is a global digital engineering and AI-enabled product and platform services company that helps enterprises design, build, and scale AI-infused software, cloud, data, and automation solutions. It combines UX and product design with engineering, DevOps, data engineering, responsible AI, and edge/IoT capabilities to move pilots into production and deliver enterprise-ready outcomes across industries such as banking, retail, healthcare, hi-tech, automotive, and travel. Ciklum emphasizes platform-agnostic, scalable solutions—covering AI incubators, conversational AI, agentic automation, cloud and edge services, XR/AR/VR, and digital assurance—focused on transforming workflows and customer experiences for B2B enterprise clients.

1001 - 5000 employees

Founded 2002

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

📋 Description

• Serve as the primary point of contact for new customers, guiding them through the onboarding process from account setup to full adoption. • Conduct onboarding sessions to educate customers on platform capabilities, campaign setup, performance tracking, and best practices. • Develop customized onboarding plans tailored to customer goals and use cases. • Proactively identify and address potential roadblocks, ensuring a smooth and efficient onboarding experience. • Collaborate with internal teams (Product, Marketing, and Support) to refine onboarding resources, training materials, and automation strategies. • Maintain strong relationships with customers, acting as a strategic partner to help them maximize value from the platform. • Regularly assess customer engagement and proactively recommend optimizations to drive long-term success. • Educate customers on advanced features, additional products, and new updates to enhance their experience. • Assist customers in troubleshooting and resolving technical or performance-related issues in collaboration with support teams. • Develop data-driven insights and recommendations that contribute to customer retention and subscription renewals. • Act as the voice of the customer, sharing feedback with product, engineering, and marketing teams to drive continuous improvement.

🎯 Requirements

• 2+ years of experience in Customer Onboarding, Customer Success, Account Management, or a related field. • Strong understanding of customer onboarding methodologies, platform implementation, and adoption of best practices. • Experience with CRM tools (like Salesforce), data platforms (like Tableau, Anaplan), and communication tools (like Outreach.io, Zendesk). • Exceptional communication and training skills, with the ability to explain complex concepts clearly. • Ability to manage multiple onboarding projects simultaneously while ensuring customers stay on track. • Strong problem-solving mindset with a proactive approach to identifying and resolving customer challenges. • Comfortable working independently, with the ability to adapt to evolving priorities. • Highly organized, with a strong sense of urgency to meet deadlines while maintaining high-quality customer interactions. • Proficient in English Language.

🏖️ Benefits

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days • Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications • Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally • Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short Fridays • Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential • Global impact: work on large-scale projects that redefine industries with international and fast-growing clients • Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events