AI Deployment Director

🕒 June 24

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Circana

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

💼 Consulting

B2B • Consulting

Circana is a market research company that specializes in measuring and accelerating demand for brands. They utilize big data and an AI data-visualization platform to tackle complex business challenges, guiding clients through innovation and meeting consumer demand. With over a century of combined experience from their legacy as IRI and NPD, Circana serves more than 7,000 global brands and retailers, providing insights into both online and in-store purchasing behavior. Their expertise is recognized by prominent media outlets including Bloomberg, CNBC, and The New York Times.

📋 Description

• The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. • This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams. • As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. • The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale. • Develop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client success. • Identify opportunities to streamline deployment workflows and improve client adoption outcomes. • Manage and triage ongoing global client feedback across the full Liquid AI Solutions suite. • Analyse trends in client experience to proactively surface risks, themes, and improvement opportunities. • Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues. • Monitor, triage, and coordinate resolution of cross-client recurring and complex issues. • Document findings and incorporate learnings into scalable tools, processes, and playbooks. • Ensure visibility and tracking of issues through appropriate systems and workflows. • Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally. • Facilitate alignment on priorities, timelines, and solutions for client-impacting items. • Coordinate testing efforts and validation prior to production releases. • Manage and track workstreams through JIRA, ensuring accurate prioritization and progress tracking. • Support release readiness activities, including testing coordination and stakeholder communication. • Deliver training to global Client Configuration and Client Success teams on Liquid AI Solutions, deployment playbooks, and issue resolution practices.

🎯 Requirements

• 3–6 years of experience in client deployment, client success operations, product operations, or similar roles • Experience working in a global, cross-functional environment supporting SaaS or technology solutions preferred • Strong project management skills, with experience using tools such as JIRA • Demonstrated ability to manage and prioritize multiple workstreams and stakeholders • Analytical mindset with the ability to interpret client feedback and translate it into actionable improvements • Excellent communication and collaboration skills across technical and non-technical audiences • Process-oriented with a focus on scalability and continuous improvement • Familiarity with client deployment processes, lifecycle management, and support models • Experience with issue tracking, testing coordination, and release management practices • Comfort working with tooling, documentation, and playbook development • Ability to operate independently as an individual contributor in a fast-paced, global environment • Strong attention to detail and commitment to delivering high-quality client outcomes.

🏖️ Benefits

• Flexible working hours • Professional development opportunities