AI Deployment Director

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Circana

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

At Circana, we measure and accelerate demand. It’s that simple. We partner with brands to address their toughest business challenges through a combination of our big data, AI data-visualization platform, and deep expertise across more than 25 industries. Our clients count on us to guide them on their next steps, and the steps after that, so they can innovate, meet consumer demand, and grow.

📋 Description

• The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. • This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams. • As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. • The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale. • Develop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client success. • Identify opportunities to streamline deployment workflows and improve client adoption outcomes. • Manage and triage ongoing global client feedback across the full Liquid AI Solutions suite. • Analyse trends in client experience to proactively surface risks, themes, and improvement opportunities. • Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues. • Monitor, triage, and coordinate resolution of cross-client recurring and complex issues. • Document findings and incorporate learnings into scalable tools, processes, and playbooks. • Ensure visibility and tracking of issues through appropriate systems and workflows. • Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally. • Facilitate alignment on priorities, timelines, and solutions for client-impacting items. • Coordinate testing efforts and validation prior to production releases. • Manage and track workstreams through JIRA, ensuring accurate prioritization and progress tracking. • Support release readiness activities, including testing coordination and stakeholder communication. • Deliver training to global Client Configuration and Client Success teams on Liquid AI Solutions, deployment playbooks, and issue resolution practices.

🎯 Requirements

• 3–6 years of experience in client deployment, client success operations, product operations, or similar roles • Experience working in a global, cross-functional environment supporting SaaS or technology solutions preferred • Strong project management skills, with experience using tools such as JIRA • Demonstrated ability to manage and prioritize multiple workstreams and stakeholders • Analytical mindset with the ability to interpret client feedback and translate it into actionable improvements • Excellent communication and collaboration skills across technical and non-technical audiences • Process-oriented with a focus on scalability and continuous improvement • Familiarity with client deployment processes, lifecycle management, and support models • Experience with issue tracking, testing coordination, and release management practices • Comfort working with tooling, documentation, and playbook development • Ability to operate independently as an individual contributor in a fast-paced, global environment • Strong attention to detail and commitment to delivering high-quality client outcomes.

🏖️ Benefits

• Flexible working hours • Professional development opportunities