Customer Care Representative

October 7

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+3 more states

🌵 Arizona – Remote 🏄 California – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $23 - $31 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Circle

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Fintech • Crypto • Web 3

Circle is a financial technology company that focuses on utilizing blockchain technology to enable seamless, faster and secure transactions. Their main product, USDC, is a stablecoin designed to provide stability by being fully reserved and redeemable 1:1 for US dollars, and is widely used in global transactions to facilitate cross-border payments, crypto capital markets, and global dollar access. Circle offers an open developer platform that allows businesses to integrate blockchain functionalities such as programmable wallets and smart contracts into their applications. The company is committed to transparency and publishes regular reports on their reserve holdings.

501 - 1000 employees

💳 Fintech

₿ Crypto

🌐 Web 3

📋 Description

• Engage with customers to resolve issues that come through as support tickets to our team • Craft well written, tailored communications to help customers resolve their issues • Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems • Serve as a trusted advisor with an open, caring and approachable style of working • Manage multiple competing priorities to achieve results for every customer • Proactively identify opportunities to develop solutions that help the team achieve our goals

🎯 Requirements

• 1+ year of relevant experience • Excellent writing skills with the ability to communicate complex problems clearly • Strong commitment to customer experience and continuous personal skills refinement • Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development • Prior experience working in service/support roles preferred • Familiarity with financial services or payments businesses preferred • Multilingual skills preferred

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off