LiveOps Engineer

🕒 September 30

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 37%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 29 days.
• 30 open roles for a team of 45.
• No salary listed.

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Civica US

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Civica US is a global leader in public sector software, providing solutions that help deliver critical services for citizens around the world. The company's software is utilized by over 5,000 public bodies globally, supporting more than 100 million citizens. Civica's products are designed to serve government departments, justice and court systems, education institutions, and health and care providers. Their capabilities include cloud and digital services, data analytics, financial management, people management, and governance risk compliance. As a GovTech company, Civica US specializes in creating software that improves outcomes and efficiencies across various public sector domains, aiding in administrative processes, data management, and citizen engagement.

📋 Description

• Operate, monitor, and enhance Civica’s production and cloud environments • Monitor live environments using Grafana, Prometheus, DataDog, and Azure Monitor • Respond to alerts, triage incidents, coordinate resolution, and restore service • Automate environment builds, deployments, and operational tasks using Terraform, Ansible, PowerShell, or Bash • Support and maintain environments across Azure, AWS, and VMware • Work with Docker and Kubernetes containerised workloads • Contribute to scaling and performance improvements • Perform root cause analysis and implement preventative actions • Refine alerting thresholds, deployment processes, and monitoring coverage • Maintain runbooks and document operational standards • Collaborate with SRE, Platform, Development, support, and services teams • Participate in an on-call rotation and respond to production alerts

🎯 Requirements

• Experience operating production systems in cloud or hybrid environments (Azure, AWS, or similar) • Familiarity with Kubernetes, containerisation, and supporting tools (Helm, ingress controllers) • Basic understanding of networking and infrastructure fundamentals (DNS, load balancing, VPNs, and firewalls) • Ability to troubleshoot networking issues, e.g. using pcap • Hands-on experience with scripting or automation (PowerShell, Bash, or Go/Python) • Knowledge of CI/CD pipelines • Fluency with version control tools such as GitHub Actions, Azure DevOps, Jenkins, or similar • Experience with monitoring and alerting solutions (Prometheus, Grafana, DataDog, Elastic, Azure Monitor) • Strong analytical and problem-solving skills • Ability to stay calm during incidents • Collaborative communication skills and ability to thrive in cross-functional, fast-paced environments

🏖️ Benefits

• 25 Days Annual Leave + bank holidays • Option to buy up to 10 extra days • Days of Difference – Up to 3 extra days off for volunteering • Pension Contributions – 5% employer match • Income Protection – Up to 75% salary cover for long-term illness • Life Assurance – 4x salary tax-free lump sum • Critical Illness Cover – £25,000 lump sum, extendable to dependents • Private Medical Insurance • Health Cash Plan – Claim back physio, therapies & more • Dental Insurance • Affinity Groups – Join employee-led communities • Bounty Bonus – Refer a friend & get rewarded • Career growth and development opportunities • Recruitment process adjustments or accommodations where needed

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