Director of Customer Development

🕒 May 27

🇺🇸 United States – Remote

💵 $110k - $165k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Civitas Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

📚 Education

☁️ SaaS

Consulting • Education • SaaS

Civitas Learning is an education technology company specializing in student success software that provides real-time insights and workflow solutions. Their platform integrates academic, behavioral, engagement, and financial data to support student lifecycle management and achieve equitable student outcomes. Civitas Learning empowers educational institutions with predictive analytics to help create a data-activated student impact strategy, optimize strategic initiatives, and improve student retention and graduation rates.

📋 Description

• Identify solutions for the Customer Development team's critical needs and lead high-impact projects • Manage strategic accounts while serving as a mentor, thought leader, and escalation point for the Customer Development team • Stay current on trends, best practices, challenges, and regulatory developments in higher education • Proactively advise customers and inform internal strategy • Articulate Civitas Learning's value, including Strategic Services, while driving account growth • Collaborate internally to manage the customer experience, guide adoption, increase engagement, and maximize ROI • Cultivate high-trust relationships with C-Suite executives, including Presidents and Provosts • Identify key stakeholders and foster customer champions • Lead and support implementation and delivery of the Strategic Services portfolio, including institutional-scale service delivery and change management plans • Negotiate renewal contracts, maximize upsells, and identify qualified cross-sell opportunities • Identify customer success stories for RFP references, sales team needs, and conference speaking opportunities • Create and manage Success Plans aligned with institutional strategic goals and priorities • Mentor the broader Customer Development team and support at-risk accounts • Manage and track KPIs and contract data in Salesforce, including customer health metrics, meeting notes, renewal and cross-sell/upsell deals, ACV, and close dates

🎯 Requirements

• Master's degree or higher • 12+ years of professional work experience at an institution of higher education (university or college in the United States) or supporting colleges/universities in EdTech (or a combination of both) • Professional work experience serving in a leadership role at an institution of higher education in Student Success, Academic Affairs, Enrollment Management, Institutional Research, or Data Analysis • Demonstrated ability preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-suite) • Demonstrated ability to influence and mentor team members, serving as a leader among peers • Confident challenging and leading customers; does not shy away from direct conversations; takes action to escalate concerns or risks to senior-level executives and key internal stakeholders at Civitas Learning • Demonstrated ability to design, deliver, and manage strategic services or managed programs for institutional customers • Problem-solver who is proactive rather than reactive in addressing customer needs • Ability to work effectively against timelines and manage a portfolio of 15–20+/- accounts simultaneously • Ability to travel (travel requirements - 25%) • Preferred: Experience using Salesforce, Slack, Gong, Claude, and Google Suite (Gmail, Docs, Sheets, Slides) • Preferred: Experience with change management, training design, or organizational development in a higher education context • Preferred: Familiarity with accreditation standards (MSCHE, HLC, SACSCOC), Title IV reporting, or state performance-based funding models

🏖️ Benefits

• Full benefits (paid medical, dental, vision, 401k match) • 100% remote work environment with the ability to work from anywhere (availability during U.S. business hours required) • Unlimited, flexible PTO • Every other Friday off • Monthly stipend for home office, professional development, or wellness expenses • Generous parental leave policy • Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment